Читать книгу Smart Grid Telecommunications - Ramon Ferrús - Страница 35
1.5.1 Customer Engagement Challenges
ОглавлениеThe Consumption Point is now transformed into a customer, with changing needs and capabilities, in contrast to its view as a plain electricity service subscriber. It is important not only that, as a customer, it demands a quality service but also that the customer has a potential to contribute to the electric power system in various forms.