Читать книгу Smart Grid Telecommunications - Ramon Ferrús - Страница 35

1.5.1 Customer Engagement Challenges

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The Consumption Point is now transformed into a customer, with changing needs and capabilities, in contrast to its view as a plain electricity service subscriber. It is important not only that, as a customer, it demands a quality service but also that the customer has a potential to contribute to the electric power system in various forms.

Smart Grid Telecommunications

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