Читать книгу Digital Customer Service - Rick DeLisi - Страница 33

Instead of constantly being in firefighting mode, leaders in a DCS environment are enabled to use design thinking to develop continuous improvements in digital customer journeys. This is not only more interesting and satisfying work, but you're helping to accomplish two of your company's most important goals simultaneously – greater operational efficiency and greater customer loyalty.

The next time you sit down with your supervisor (or if you're CEO, the next time the board reviews your performance), how would you feel if you came armed with a deck showing you've found a way to accomplish that?

WINNER = Leaders