Читать книгу Be Extraordinary: The Greatness Guide Book Two: 101 More Insights to Get You to World Class - Робин Шарма - Страница 19

Real leadership truly is about assuming personal responsibility. It’s about creating rich results. It’s about taking charge to get things done—whether you are on the front line or in the C-Suite. Here’s what I mean.

Was buying groceries yesterday. Standing in line. Nothing moved. I looked ahead and saw a flustered woman—seemed her debit card didn’t work. The cashier looked like a deer caught in headlights. He just froze. Didn’t explain what was going on (I later learned the system went down). Didn’t apologize to his customers for the delay. Didn’t do anything to try to move things along. Just gave us a little fear-grin and started to whistle a nervous little whistle. Sounds so obvious, but it’s true that leadership occurs in moments of challenge, not during moments of ease.

Leadership shows up when things at work—and in life—test us. Each of us, as a Leader Without Title, must rise to that challenge. We need to shine when things don’t go as planned. And we have to take charge. Fast. Eventually, the system got back up, the debit card was put through and I moved through the line. But next time I’m at that grocery store and I have a choice, I’ll find a cashier who gets it. Who thinks quickly. Who gets things done, when others just freeze.

Sounds so obvious, but it’s true that leadership occurs in moments of challenge, not during moments of ease.