Читать книгу Team Management - Rus Slater - Страница 8

Whether you have a sales team, a customer service team, a medical team, a combat team or a soccer team, there are certain characteristics that the team will need in order to be successful both in terms of how it operates and in relation to its achievement of targets.

1 There is clarity of purpose; members can and will commit themselves to the overall objectives.

2 The team has a clear, explicit and mutually agreed approach: conventions, norms, expectations and rules.

3 The individuals have clear performance goals against which they are measured. These may include a continuous series of milestones along the way to larger goals.

4 The atmosphere tends to be informal and there are no serious tensions. It is a working atmosphere in which people are involved and interested.

one minute wonder Decide before you go any further: “Do I want these people to operate as a team with targets, or am I simply responsible for a group of people?”

5 The team members listen to each other, and new ideas are openly discussed. Everyone has a say.

6 People are welcome to express their feelings about different issues as well as their ideas.

7 Disagreements are carefully examined and resolved rather than crushed. Dissenters are not seen as trying to dominate the group, but as having a genuine difference of opinion.

8 Each individual team member is respectful of the mechanics of the group: arriving on time, coming to meetings prepared, completing agreed upon tasks on time, etc.

9 Constructive feedback is welcomed, and it should be frequent, frank and relatively comfortable – oriented towards improving performance rather than allocating blame.

10 Whilst a single person may have the title of Team Leader, he or she may step quietly aside to allow others to work to their strengths. The issue is not who’s in control at any particular moment, but how to get the job done.

Think about how your people will operate successfully as a team.