Читать книгу Feedback That Works for Nonprofit Organizations - Shera Clark - Страница 7

IN BRIEF

In nonprofit organizations, staff development is increasingly crucial, but lack of resources leads many nonprofit leaders to believe that effective feedback systems are unattainable. However, nonprofits can implement effective feedback through their organizations by taking advantage of the Situation-Behavior-Impact (SBI) model.

The first step of SBI is to capture the specific situation in which the behavior occurred. This specificity creates context for your feedback recipient, so he or she can clearly associate the behavior with a place and time. Second, describe the behavior, but not the person. For example, rather than saying that a person was rude, describe what the person did that was rude (interrupted you, did not pay attention to your questions, and so forth). This prevents people from perceiving that you are judging them, and instead gives them specific actions that they need to reflect on. Finally, discuss the impact that the person’s behavior had on you, and what your reaction to that behavior was. This sharing of perspective increases trust and communication between you and the recipient, and strengthens the probability that your feedback will be understood.

Using this system, you can give effective feedback that will help your nonprofit achieve its mission.