Читать книгу Passenger automobile transportation economics and organization. Textbook - Vadim Shmal - Страница 4

Personnel is a key resource in the passenger car transportation system. The actual level of safety, regularity, quality of service, and passenger confidence in public transport depend on people, not just on technical means and regulations. Even the most modern equipment and a carefully designed route network lose their advantages if the driver is tired or not motivated, the dispatcher acts chaotically, and the repair staff formally treats the identified malfunctions. Therefore, human resource management in passenger road transport should be considered as an independent area related to the selection, training, organization of work, motivation and development of employees, as well as the formation of a sustainable culture of safety and respect for passengers.

The personnel structure of the carrier company includes several main groups. The central place is occupied by drivers, who are directly responsible for driving a vehicle, observing traffic rules, ensuring safety in the cabin and interacting with passengers. The dispatching unit plays an important role: dispatchers manage the release of rolling stock on the line, monitor compliance with schedules, make decisions in case of deviations from the normal course of traffic, coordinate the actions of drivers and interact with the customer of the service and related services. The technical staff ensures the serviceability of the rolling stock: maintenance and repair specialists, craftsmen, engineers, and employees of diagnostic sites. The management unit is formed by heads of various levels, planning and economic services, specialists in labor and wages, labor protection and safety, and handling citizens’ appeals. In modern conditions, specialists in data processing, maintenance of navigation systems, ticket equipment and information services are becoming increasingly important.

Personnel selection should be focused not only on formal compliance with qualification requirements, but also on a person’s ability to work in conditions of increased responsibility and stressful situations. For drivers, this means not only having a driver’s license of the right category and driving experience, but also stable safe driving skills, attentiveness, and the ability to remain calm in conflict or non-standard situations. When applying for a job, it is important to check medical indications, a history of traffic violations, disciplinary penalties, as well as an interview to assess the candidate’s attitude to passengers and safety requirements. For dispatchers, the ability to quickly analyze information, make decisions in conditions of time constraints, and communicate competently and clearly with drivers and representatives of other services is important. Technical personnel should have sufficient training in the field of diagnostics and repairs, and understand the consequences of non-compliance with maintenance regulations for transportation safety.

Staff training and advanced training is an ongoing process. The initial training of drivers coming to work in passenger transportation should include not only practicing the skills of driving a bus or minibus, but also studying the features of passenger transportation: smooth acceleration and braking, consideration of standing passengers, features of work on high-occupancy lines, interaction with people with limited mobility, the use of information tools in the cabin, the procedure for an accident or fire. An important part of the program is training sessions on route planning, knowledge of the main problem areas of the road network, bus stops, and high-risk areas. Dispatchers and engineering staff need programs aimed at mastering data analysis methods, working with navigation systems, operational release planning, organization of repair and troubleshooting.