Читать книгу ITIL® 4 Foundation Courseware - English - Van Haren Learning Solutions a.o. - Страница 7
Timetable
Оглавление| Day 1, Key concepts of service management | |
| Part 1 | Introduction |
| Value creation, outcomes, costs and risks | |
| Services and service relationships | |
| The four dimensions | |
| Lunch | |
| Part 2 | The ITIL service value system |
| The activities of the service value chain | |
| The nature and use of the guiding principles | |
| Day 2, Selected ITIL practices and key terms | |
| Part 1 | Service management practices |
| General practices | |
| Technical practices | |
| Theme Quality + Quality Review Technique | |
| Exercise Quality Management Approach | |
| Lunch | |
| Part 2 | Set up exam |
| ITIL® Exam |
