TABLE OF CONTENTS
CHAPTER ONE:
Necessary Assets
Courage
Focus
Clarity
Scope
CHAPTER TWO:
Bad Habits
Whiners
Too Busies
Experimenters
Constant Rookies
Divers
Know-it-alls
Fraidy-cats
Nerds
Breathless Wonders
CHAPTER THREE:
Stress Management
Using the Wrong Approach
End-users
Overreaching Your Limits
Not Delegating Properly
Delegating Without Checking First
Forgetting to Delegate in the First Place
Lack of Motivation
CHAPTER FOUR:
Understanding the End-user
Staying Ahead of Problems
Constant Complainers
Knowing Your Systems
Talking With End-Users
CHAPTER FIVE:
Skill-set Management
Career Pitfalls
Keeping Your Skills Current
Ways to Learn Well
Knowledge Imbalance
Retaining Knowledge
Mind Your Health
CHAPTER SIX:
Team Membership
Listening
Luck Doesn’t Count
Volunteering
Picking Up Loose Ends
Mentoring
Setting Goals
Problem Team Members
