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Aboard an airplane, a pointless mediation

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The use of micro‐mediation can reflect the growing difficulty of fellow human beings to communicate directly with each other in order to settle small disputes. On planes, when a passenger was annoyed by a neighbor (conventionally, the knee kick in the seat, or the backrest too tilted during a meal), the matter would be settled directly with the fellow traveler. Airline companies have noted the increasing propensity of passengers to ask for help from flight attendants, rather than attempt a direct resolution of their conflict by relying on the elementary rules of civil request by conversation.

A corollary to the previous one, the second risk is the absence of methods: whether they may be ignorant of the existence of methods, or, on the contrary, disturbed by the apparent relativism that draws from a diversity of possible methods, would‐be mediators might rely on their own instincts only. This risk concerns each of us when we are called upon to take on the role of informal mediators. But the other models – institutional mediators and ad hoc mediators – are not immune to this pitfall either.

Moreover, a third risk is unsuitable methods; i.e. mediators apply patterns and reflexes inherited from their previous professional experience in other functions. This is the case, in particular, of the institutional and ad hoc mediators, who find themselves minutely supervised when planning the mediation but in the end are left fairly on their own during the actual mediation process.

Mediation

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