Читать книгу Managing Patients: The Patient Experience Guidelines for Pratctice Success - American Dental Association - Страница 17

The reception area and office décor communicate your philosophy of dental practice and your attitude towards patients. It’s the first physical contact your patients have with your practice and it leaves an all-important first impression. Everything from clutter to furniture in need of repair — or replacement — will impact the patient’s perception of you, your staff and the quality of care that you provide.

The first and best way to evaluate your reception area and office décor is to enter the front door just as your patients would. Step out of the practice and enter it, viewing everything from the patient’s perspective. The checklist below will help you determine which areas, if any, of your practice could use a little updating.

Is the reception area cheerful, comfortable and welcoming?

Is it tasteful without being showy, fancy or too trendy?

Does it make a positive impressive without making patients think that you’re charging too much or that they won’t be able to afford services?

It is neat and clean, without any visible clutter?

Are the furnishings modern, tasteful and comfortable?