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Acknowledgments

This publication was developed by the American Dental Association’s Center for Dental Practice. The ADA thanks the following individuals for their contributions:

• Dr. Joseph G. Unger, chair, Council on Dental Practice

• Dr. Jean L. Creasey, Council on Dental Practice

• Dr. J. Christopher Smith, Council on Dental Practice

• Dr. Irene Marron-Tarrazzi, New Dentist Committee

• Ms. Lois Banta

• Ms. Denise S. Ciardello

• Ms. Debra Engelhardt-Nash

• Ms. Linda Harvey

• Ms. Ginny Hegarty

• Ms. Judy Kay Mausolf

• Dr. Lillian Obucina

• Ms. Christine Taxin

• Dr. William van Dyk

In addition to the individuals cited above, principal contributors to this publication include Dr. Pamela M. Porembski, director, Council On Dental Practice, Cynthia Kluck-Nygren, manager, Dental Teams Activities and Publications, and Dr. Diane Metrick, senior manager, Special Projects and Emerging Issues.

Managing Patients: The Patient Experience Guidelines for Pratctice Success

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