Читать книгу Fostering Innovation - Andrew Laudato - Страница 2

1  Cover

2  Title Page

3  Introduction Why Did I Write This Book? About This Book Reader Support for This Book

4  I: Become an Empathetic Leader 1 Hey, What Do You Know? Build Your Skillset Grow Through Listening A Proactive Mindset Note 2 An Amazing IT Department? What's That? 3 Conventional Wisdom Is Wrong A Tale of Two Projects The Downward Spiral of Micromanagement Notes

5  II: Four Steps to Innovate 4 The Right Foundation Set Expectations Build Trust Share Your Values 5 The Laudato Hierarchy of IT Needs Note 6 Keep the Lights On (KTLO) Note 7 Lean and Efficient IT 8 Create Value Cost Reduction Increase Revenues and Enable Opportunities Reduce Risk 9 Let's Innovate Develop the Mindset Dedicate Resources Embrace Risk Idea Generation Rapid Prototyping Note 10 CIO Report Card

6  III: Develop a Winning Culture 11 Culture Eats Eggs and Strategy Eats Bacon, or Something to that Effect The Wrong Way to Develop Culture Building a Strong Culture How Can a CIO Influence Culture? The Blue Bloods 12 The Boxes, the Lines, and the Dashes Step 1: Identify Your Functions and Business Needs Step 2: Create an Org Chart Step 3: Run Use Cases Step 4: Identify Skills Step 5: Review Your Team 13 Org Design—Just Show Me the Answer Support Cyber-Security Portfolio Manager HR Partner Finance Partner Executive Assistant Notes 14 Organizational Design and Culture 15 It's Not the Play, It's the Player Note 16 Take Care of Those Peeps Ask People What They Want from Their Career Spend the Most Time with Your Best People Provide Career Development Planning Always Support Your Team, Even When They're Wrong Be a Diode Have a Real Open-Door Policy Listen Only Make Changes that Are Necessary Provide Fair and Timely Feedback Be Kind Enough to Let Someone Go Notes 17 Hire the Best Notes 18 The Best Team Is a Diverse Team Note 19 Using Mercenaries—I Mean, Consultants Management Consultants Project-Based Consultants Offshore, Nearshore, Onshore Staff Augmentation Boutique Firms 20 The Power of Experts Notes 21 Build that Network Formal CIO Networks Navigating a Cocktail Party Social Media 22 Good Advice Doesn't Come Cheap; It's Free Note

7  IV: Deliver to Delight: a Collection of Usable Tips and Tools 23 The Written Word—a.k.a. IT Strategy Align Your Strategy Create Your Strategy Put Your Strategy into Action 24 It's the Uptime, Stupid Measuring Uptime Nuances of Measuring Uptime Information Technology Infrastructure Library (ITIL) When You Have a Problem, Proclaim It Loudly Troubleshooting Let Them Eat Cake Change Management Daily Meeting Annual Readiness Note 25 If It's Important, You Better Get Two Redundancy and Probability Math The Only True Test Does Any of This Matter in the Cloud? Notes 26 Lock It Down Note 27 Lean and Efficient IT Software Legality Cloud Services Telcom Professional Services Capital Expenses Drive Operating Expenses The Small Stuff Reduction in Force Less Is More Note 28 What Should I Work on First? 29 Limit Your Work in Process (WIP) Notes 30 One List to Rule Them All Create Your List Rank Your List Create a Standard Deviation Report Communicate Priorities Cumulative Total Operationally Required Projects Be Ready for Line Jumpers Moving Forward 31 Portfolio/Program/Project Management Consistency Creates Speed Ranked Project List A Unified Calendar Big Room Planning Project Charter A Project Schedule Is Not a Project Plan Kanban Agile Mindset Keep Teams Intact Note

8  V: Develop Key Business Proficiency for Maximum IT Efficiency 32 Love Your HR Department, Just Don't “Love” Your HR Department Compensation Employee Relations Learning and Development Payroll and Benefits Organizational Design Talent Acquisition 33 If I Wanted to Be a Lawyer, I Would Have Gone to Law School Licensing Models The Cloud Indemnification Limitation of Liability Breach/Litigation Force Majeure Accounting Considerations Data Ownership and Preservation Cyber-Security Unsavory Practices End-User License Agreement (EULA) Changing Terms on an Invoice Virtualization Hyperlinks Relationships over Contracts Software Audits Other Involvement with the Legal Department Notes 34 Let's Make a Deal 35 Accounting, My Worst Subject Chargebacks Showbacks Remedial Accounting Starts Here Note 36 Learn Your Business, Inside and Out

9  VI: Straighten Up and Fly Right 37 What You Should Have Learned in Kindergarten Notes 38 Professionalism Isn't Just Wearing a Suit Complain the Right Way Don't Allow Gossip Make Your Word Gold Keep a Secret Don't Yell, Curse, or Pound the Table Assume Everything Will Get Out Remove Stress from Your Boss Just a Little Bit Better Notes 39 What You Do Matters—You're Always on the Clock 40 Vendors and Frendors 41 A Word to the Vendors Note 42 Be a Cool Customer 43 Get Your Butt in Shape Sleep Weight Management Nutrition Exercise Notes

10  VII: Final Tips and Advice 44 When Something Goes Wrong Step 1: Leap into Action Step 2: Assess Things Step 3: Plan Your Response Step 4: Communicate Step 5: Monitor the Situation Step 6: Learn from It Notes 45 When Others Come Knocking 46 What's Wrong with Outsourcing? Notes 47 Switching Jobs Should I Stay, or Should I Go? Make the Move On-Board Yourself Notes 48 Technology Matters 49 Conclusion

11  Index

12  Copyright

13  Dedication

14  About the Author

15  About the Technical Proofreader

16  Acknowledgments

17  End User License Agreement