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1 Chapter 5Figure 5.1 Laudato Hierarchy of IT Needs

2 Chapter 6Figure 6.1 Laudato Hierarchy of IT Needs

3 Chapter 7Figure 7.1 Laudato Hierarchy of IT NeedsFigure 7.2 CIO Performance Matrix

4 Chapter 8Figure 8.1 Laudato Hierarchy of IT Needs

5 Chapter 9Figure 9.1 Laudato Hierarchy of IT Needs

6 Chapter 10Figure 10.1 The CIO Report Card

7 Chapter 11Figure 11.1 Culture Evaluation Matrix

8 Chapter 13Figure 13.1 Sample IT Organizational Design

9 Chapter 14Figure 14.1 Problem Resolution Path Org Chart

10 Chapter 15Figure 15.1 Speed and Quality Rating Matrix

11 Chapter 23Figure 23.1: IT Strategy Alignment

12 Chapter 24Figure 24.1: Sample ITIL Incident Reporting Process

13 Chapter 28Figure 28.1: Project Prioritization Evaluation Matrix

14 Chapter 30Figure 30.1: Example Project Ranking Worksheet