Читать книгу Hardwired Humans - Andrew O'Keeffe - Страница 7

ON ONE SIDE OF SYDNEY HARBOuR is the city’s business district. If you started work in any of the high-rise buildings, there are some things you would want to know about your new organisation. Like who’s the big boss. That wouldn’t be too hard to figure out. They’re the one occupying the corner office on the top floor.

On the opposite side of the harbour, a short ferry ride from the iconic Opera House, a similar scene unfolds every day at Taronga Zoo, home to one of the world’s best captive communities of chimpanzees. If you know what to look for it’s easy to spot the leader of this community. We take business leaders to visit the chimps, and leaders always want to know which one is the alpha male. The keeper will point to a chimp some twenty paces away. ‘That’s him sitting on the rock near the waterfall.’ The keeper continues, ‘We think he sits on that particular rock because that’s the rock the prior alpha male used to sit on.’ It’s the ‘corner office’. In this community, when you’ve got claim to that rock, baby, you’ve made it!

Our natural behaviours—behaviours that come as part of being human—have significant implications for leaders. The two great benefits of knowing about instincts is that first, we can better make sense of why we humans behave the way we do at work so that second, we can make more informed leadership choices.

Comparing human behavioural characteristics to those of chimpanzees is revealing because their social structure, behavioural strategies and community politics are so similar to ours. The chimpanzee stories woven into the book come from the chimps at Taronga Zoo and from Dr Jane Goodall’s experiences at Gombe Stream Chimpanzee Reserve in Tanzania.

The knowledge, application and value of our basic instincts have largely been ignored in the practice of leadership. understanding those instincts can provide the missing link to effective people leadership. Most leaders find the toughest part of their job—the one more likely to keep them awake at night—is the ‘people’ dimension. As one manager said to me, ‘The numbers are easy; it’s the people stuff that’s hard.’ This book will help ensure that managing people isn’t as hard as it tends to be.

Behaviours that frustrate organisational performance are uncannily similar from one organisation to another. Irrespective of their organisation, their industry or country, most leaders say that in our organisation:

 There’s a lot of silo behaviour and internal competition.

 Change is difficult to manage and often resisted or derailed.

 The informal gossip grapevine is incredibly effective and is generally faster and regarded as more reliable than the formal channels.

 Our performance appraisal system doesn’t deliver what it should and Human Resources is redesigning the system just one more time!

 Managers find it hard to give negative feedback and often procrastinate on managing poor performers.

Given that these experiences and many more are common to most organisations then they are not explainable at the organisational level. They can only be explained by a common factor—we all employ humans! Likewise, the solutions to these common issues will not be found at the organisational level. They can only be solved if we understand the human condition that both explains the behaviours and provides the solutions.

There’s a suite of behaviours that come with being born human. Irrespective of whether our belief systems are more aligned to evolution or creation, the point is that when we’re born human there’s a package of behaviours that come with being human and that out of the whole period of human history we have only recently popped up in offices and factories.

From an evolutionary view, Homo sapiens emerged on the plains of Africa around 200,000 years ago and it’s only 250 years ago with the Industrial Revolution that (in Western cultures) we left our hunting, gathering and village societies to work in offices and factories. A mere 250 years is no time at all for our ingrained behavioural instincts to change. Little surprise, therefore, that the behaviour that ensured our survival on the savannah plains of Africa over the millennia is alive and well in the corridors, meeting rooms and offices of today’s organisations!

And early Homo sapiens were shaped by their pre-human ancestors. The evolutionary theory is that pre-humans emerged around 5 million years ago in the form of Australopithecines who had a similar skull structure to humans and walked upright on two legs. The 23 metres of hominoid footprints preserved in volcanic ash at Laetoli in Tanzania date from around 3.7 million years ago.

Homo habilis appeared around 2 million-1.5 million years ago and then Homo erectus emerged around 1.5 million years ago, walking upright, with a large brain and engaged in tool making. Evidence of the use of fire first appears at this time. The oldest fossil of modern humans has been found at Herto in Ethiopia that dates back to around 160,000 years ago. From separate studies of genetic code scientists date Homo sapiens from around 200,000 years ago which fits the fossil evidence.

Generations of early hominoids have been a key force in shaping what it means to be human. Even the transition to agricultural communities occurred only around 10,000 years ago. Then suddenly our grandparents’ grandparents were the first to find themselves in offices and factories.

While our habitat might have changed 250 years ago—the equivalent of a nanosecond on the evolutionary clock—our hardwired behaviour, the way we process information and the way the brain works, has not.

The definition of instincts, courtesy of Robert Winston, is, ‘That part of our behaviour that is not learned.’ For the list and explanation of the nine human instincts we rely on the research of a number of people. The key source and inspiration for the instincts comes from Professor Nigel Nicholson from London Business School, who first inspired me to see and apply instincts to solve practical leadership challenges, along with Professor Robert Winston of Imperial College London and Professor Robin Dunbar from the university of Oxford amongst others.

People who have learned about instincts find that workplace behaviour suddenly makes a lot more sense, they are more in control of their environment, better able to influence things and to be more effective. Leaders who have acquired the insight into human instincts say that the knowledge has transformed their ability to lead. They report that confusion about why people think and behave as they do has been significantly reduced. And as a consequence they are able to make better leadership choices so that managing people is easier, less stressful, more satisfying and more successful.

By understanding and reconnecting with the nine instinctive behaviours, you will realise that this valuable knowledge was already tucked inside your subconscious, exactly where you would expect to find instinctive behaviour. By making this knowledge explicit you will be better able to predict what will work and what won’t, and to avoid the perennial derailers of leadership and life in organisations.