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ОглавлениеWhere Did That Come From?
How to Keep Control In Any Situation
By
Anne Riches
Copyright 2012 © Anne Riches
Published in eBook format by eBookIt.com
ISBN-13: 978-1-4566-0850-7
All rights reserved. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act, no part of this publication may be reproduced, stored, or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) by any process without written permission from the author.
Acknowledgements
I am indebted to numerous people for their ideas and help in preparing this book. In particular, I want to thank the many wonderful employees at Qantas Airways Ltd who shared their own strategies for managing The Almond Effect® with me during the leadership skills development courses and customer service programs I presented with my colleague John Kumnick to around 3,000 staff members. Thank you for your contributions. You, and those programs, hold special memories for me.
