Читать книгу Delft Design Guide -Revised edition - Annemiek van Boeijen - Страница 20
ОглавлениеDesign for Health
and Well-Being
What & Why? The healthcare context is the physical, informational, and organisational environment in which healthcare processes take place. This can be a confusing experience for people who need care. Health services and care pathways are often part of these very intricate processes, including different kinds of interactions between patients, healthcare professionals, products, and services. Such processes are often highly regulated with evidence-based protocols and ethical considerations. Multiple stakeholders are involved, ranging from patients, caregivers, and a multidisciplinary group of healthcare professionals. All these individuals have different backgrounds and different interests, making interaction and communication between them ‘multilingual’ in a way.
The way in which care is provided has been continually changing. Due to increasing healthcare costs and the shortage of personnel, there is a need to try different approaches for maintaining sustainable and high-quality healthcare. These new challenges make care processes even more complex. Prevention will play an increasingly more important role in our future health. While at present the care system is primarily focused on treating the sick, in the future the focus will be more on preventing people from falling ill. Personal data such as health data will play a crucial role, which can potentially overwhelm a number of healthcare stakeholders as they need to manage a seemingly endless flow of data.
Dealing with this growing complexity and challenges asks for a holistic approaches. An integration of the knowledge and insights into meaningful and sustainable solutions will be the key approach here. In this way, designers today can offer added value to human health in the future.
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Mindset: Design for Health and Well-Being asks designers to look for solutions that are part of sociotechnical systems. Such systems should be designed to be meaningful and sustainable and should anticipate changes in the healthcare system. This means that you need a holistic view and to work in multidisciplinary collaboration.
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References & Further Reading: Carayon, P. & Wooldridge, A.R., 2019. Improving Patient Safety in the Patient Journey: Contributions from Human Factors Engineering. In A.E. Smith (Ed.), Woman in Industrial and Systems Engineering: Key Advantages and Perspectives on Emerging Topics . Springer International Publishing. / Simonse, L., Albayrak, A., & Starre, S., 2019. Patient journey method for integrated service design. Design for Health , 3(1), 82-97. / Groeneveld, B.S., Melles, M., Vehmeijer, S.B.W., Mathijssen, N.M.C., Dekkers, T., & Goossens, R.H.M., 2019. Developing digital applications for tailored communication in orthopaedics using a research through design approach. Digital Health, 5, 1-14. / Ridder, E. de, Dekkers, T., Porsius, J.T., Kraan, G., & Melles, M., 2018. The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping. Patient Experience Journal, 5(3), 97-107.
Tips & Concerns
Go through a research cycle to understand the challenges, design and propose sustainable solutions, as well as evaluate the impact on the health system.
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It is essential for you to have a solid understanding of the healthcare systems and processes in order to create meaningful and sustainable solutions.
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Limitations
Design for Health and Well-Being needs to rely on a multidisciplinary collaboration of the different stakeholders during the whole design process.
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It is very important to create solutions with an added value for all the stakeholders.
Design for Health and Well-Being offers a perspective for designers to understand the complexity of healthcare systems, to identify the needs and expectations of the different stakeholders, and to design innovative and sustainable solutions with an added value for human health.
perspectives
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How? Challenges in complex healthcare systems are addressed with design approaches such as Human-Centred Design, Contextual Design as well as participatory approaches
such as Co-design and Co-creation. Within these approaches, the ones that are typically used are Patient Journey Mapping, Patient Profiling, Contextmapping, and Personas.
