Читать книгу Start & Run a Tour Guiding Business - Barbara Braidwood Susan Boyce & Richard Cropp - Страница 43

It is human nature. People love to hear the sound of their own name, so learn all your clients’ names, preferably within the first day or two. Use names frequently — when you greet people, thank them, or acknowledge a question. No one will complain that you have overused their name, but they might comment if they think you did not bother to find out what it was.