Читать книгу Start & Run a Tour Guiding Business - Barbara Braidwood Susan Boyce & Richard Cropp - Страница 44

If you learn something special or unusual about one of your clients, try to find some way of acknowledging it. It does not have to be as lavish as buying roses for a couple celebrating their 50th anniversary (although this could certainly be appropriate under some conditions). It could be no more than asking a gardening enthusiast if he or she had a chance to enjoy the chrysanthemums in the hotel garden, but it will show you are a caring professional and will help you develop rapport with the group.

When people tend to hang back, make a special attempt to draw them into the group, but never force the issue. On one wilderness tour, the director noticed a woman lagging behind the main group. Concerned their arduous hiking pace was overtaxing her, he made sure he was always close by whenever she fell back. It took a day and a half before she politely informed him, “I’m really tired of seeing you. I just want to take some photos in peace.”