Читать книгу Start & Run a Tour Guiding Business - Barbara Braidwood Susan Boyce & Richard Cropp - Страница 47

When one of your clients is interested in a subject you feel passionate about, it is easy to spend more time talking with that person than with someone who does not share your interest. This can leave some members feeling left out or ignored. Everyone has paid the same price and is entitled to the same service, so you cannot let one or two people monopolize your time and affect the quality you present to all the others. Most tour directors make a point of sitting with hotel staff, the bus driver, or other guides once they have greeted their group for meals and found everyone a place to sit. This not only avoids even the most unintentional hint of favoritism but also gives the tour director some well-deserved and much-appreciated time away from the demands of the job.

If an unexpected opportunity comes up or you feel like doing something that is not on the itinerary, either do it alone on your free time or extend an open invitation to everyone in the group. It could be nothing more extravagant than a sunrise walk along the beach, but if you want to invite one person from the tour, you must invite everyone. You may end up with three or four people, most of the group, or just one companion, but you will not be accused of favoritism if everyone was given the chance to go.