Читать книгу Start & Run a Tour Guiding Business - Barbara Braidwood Susan Boyce & Richard Cropp - Страница 52

Travelers who are less than punctual should be dealt with politely, promptly, and firmly. Since a late start usually cannot be made up at the end of the day, everyone comes out losers when one person constantly holds up the rest of the group. If you set a good example by always being on time or early, most people will do the same.