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We are grateful to the following reviewers and colleagues whose comments and suggestions were invaluable in improving the text:

 Zaid Abdo, University of Idaho

 Erin Baker, University of Massachusetts

 Bob Barnet, University of Wisconsin‐Platteville

 Raj Chhikara, University of Houston, Clear Lake

 Prem Goel, Ohio State University

 Boetticher, Gary D, University of Houston, Clear Lake

 Mark Gebert, University of Kentucky

 Subir Ghosh, University of California, Riverside

 Ramesh Gupta, University of Maine

 Rameshwar Gupta, University of New Brunswick, Canada

 Xiaochun Jiang, North Carolina Agricultural and Technical State University

 Dennis Johnston, Baylor University

 Gerald Keller, Joseph L. Rotman School of Management, University of Toronto

 Kyungduk Ko, Boise State University

 Paul Kvam, Georgia Institute of Technology

 Bin Li. Louisiana State University

 Thunshun Liao, Louisiana State University

 Jye‐Chyi Lu, Georgia Institute of Technology

 Sumona Mondal, Clarkson University

 Janbiao Pan, California Poly State University

 Anastassios Perakis, University of Michigan

 David Powers, Clarkson University

 Ali Touran, Northeastern University

 Leigh Williams, Virginia Polytechnic and State University

 Tian Zheng, Columbia University

 Jingyi Zhu, University of Utah

We thank William Belcher, Darwin Davis, Julie Ellis, Pushpa Gupta, Mohamad Ibourk, James Lucas, Mary McShane‐Vaughn, Louis Neveux, and Phil Ramsey who helped find suitable data sets for the case studies. We also thank Laurie McDermott for her help in typing some parts of this manuscript. Special thanks are due to Eric Laflamme for helping write JMP/Excel procedures and creating PowerPoint presentations, George Bernier for helping write Excel work books and macros, and Patricia Miller and Brenda Townsend for editing Power Point Slides and some parts of the manuscript. We appreciate Terry Scott and Chamila Meetiyagoda for reviewing R codes and new edition of the manuscript.

We acknowledge Minitab Inc. and SAS Institute Inc. for permitting us to print MINITAB and JMP screenshots in this book. We also acknowledge the R Core team for allowing us to use open access R software.

Portions of the text are reproduced with permission from the American Society for Quality (ASQ), Applied Statistics for the Six Sigma Green Belt and Statistical Quality Control for the Six Sigma Green Belt by Gupta and Fred Walker (2005, 2007).

We would also like to express our thanks and appreciation to the individuals at John Wiley, for their support, confidence, and guidance as we have worked together to develop this project.

The authors would like to gratefully thank their families. Bhisham acknowledges the patience and support of his wife, Swarn; daughters, Anita and Anjali; son, Shiva; sons‐in‐law, Prajay and Mark; daughter‐in‐law, Aditi; and wonderful grandchildren, Priya, Kaviya, Ayush, Amari, Sanvi, Avni and Dylan. For their patience and support, Irwin is grateful to his wife, Mary; son, Daniel; daughters, Karen and Shaun; wonderful grandchildren, Liam, Teia, and Sebastian; brothers and their better halves, Alvin and Rita, and Stanley and Gloria. Kalanka appreciates the support of his wife, Chamila; daughters, Nesandi and Minudi.

BHISHAM GUPTA

IRWIN GUTTMAN

KALANKA JAYALATH