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Library of Congress Cataloging-in-Publication Data

Price, Bill, 1950-

Your customer rules!: delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. – First edition.

1 online resource.

Includes bibliographical references and index.

Description based on print version record and CIP data provided by publisher; resource not viewed.

ISBN 978-1-118-95481-2 (pdf) – ISBN 978-1-118-95482-9 (epub) – ISBN 978-1-118-95477-5 (cloth) 1. Customer relations. 2. Customer services. 3. Consumer satisfaction. I. Jaffe, David, 1963- II. Title.

HF5415.5

658.8′12 – dc23

2014032520

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