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Contents

Introduction

Definitions in This Book

About the Authors

About the Demand Driven Institute

Acknowledgments

CHAPTER 1

Don't Be a Dodo

Striving for Coherence and Resiliency

Flow as an Objective and Purpose for Systems and Subsystems

Variability and Flow

Relevance Found

A New Appreciation for the Bullwhip Effect

Summary

CHAPTER 2

The Prerequisites for Relevant Information

Prerequisite #1: Understanding Relevant Ranges

Prerequisite #2: Tactical Reconciliation Between Relevant Ranges

Prerequisite #3: A Flow-Based Operating Model

Prerequisite #4: Flow-Based Metrics

Convention’s Failure with the Four Prerequisites

Is Your Organization Ready for Flow?

Summary

CHAPTER 3

The Demand Driven Adaptive Enterprise Model

The Three Components of the DDAE Model

What’s Behind the DDAE Name?

Summary

CHAPTER 4

The Demand Driven Operating Model

DDOM Element #1: Strategic Decoupling Points

DDOM Element #2: Strategic Control Points

DDOM Element #3: Dynamic Buffering

DDOM Element #4: Pacing to Actual Demand

The Operational Relevant Range

Operational Flow-Based Metrics

Summary

CHAPTER 5

Demand Driven Sales and Operations Planning

The Tactical Relevant Range

The Elements of Demand Driven Sales & Operations Planning

Tactical Metrics

Summary

CHAPTER 6

Adaptive Sales and Operations Planning

What Is Sales & Operations Planning?

The Strategic Relevant Range

Adaptive S&OP Starting Assumptions

The Seven Steps of Adaptive S&OP

Strategic Metrics

Summary

CHAPTER 7

Closing the Loop with the DDAE Model

A Model Built for Relevant Information

A Model Built for Complex Adaptive Systems

Demand Driven Project Management

Summary

CHAPTER 8

The DDAE Model Development Path

Stage 1: Operational Efficiency (Cost)

Stage 2: Operational Efficiency (Flow)

Stage 3: DDAE Level I

Stage 4: DDAE Level II

Stage 5: DDAE Level III

Software Implications

Summary

APPENDIX A

Skill Buffers: The Missing Links, by Caroline Mondon

Defining a Skill Buffer

The Demand Driven Skill Model

Using DDS&OP to Link Adaptive S&OP and DDSM

Summary

APPENDIX B

Adaptive Systemic Thinking, by Chad Smith

The Need to Think and Problem Solve Differently

The Adaptive Systemic Thinking Process

Applying the Process—The TreeCo Example

Notes

Index

The Demand Driven Adaptive Enterprise

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