Читать книгу Questions and Answers for Dental Nurses - Carole Hollins - Страница 16

For each of the following communication skills questions, select the single most appropriate answer from the option list. Each option might be used once, more than once or not at all.

1 Break eye contact

2 Face patient

3 Face‐to‐face session

4 Group session

5 Language line

6 Provide information in Braille

7 Roll their eyes

8 Use hearing loop

9 Use leaflets

1 A teenager attends the practice as an emergency and is diagnosed with acute necrotising ulcerative gingivitis. Following emergency treatment and then a thorough scaling, the patient will require oral hygiene instruction with regard to effective cleaning and possibly smoking cessation advice. Which one of the options listed is likely to be the most effective way of giving the advice to this patient?

2 Following the Covid‐19 pandemic of 2020, your workplace has installed a permanent glass barrier at reception to ensure the safety of staff while carrying out administrative duties, by preventing patients and visitors from encroaching into their personal space while at reception. Unfortunately, several elderly patients with hearing aids now find it hard to understand what is being said to them through the glass pane, as voices are muffled. Which one of the options listed is a technique of assisting sound transmission for these patients?

3 While closing down the surgery at the end of a clinical session, a member of staff forgot to run the disinfectant solution through the aspiration unit to clean it. The following morning the equipment was found not to be working correctly as the debris of the previous day had solidified in the pipework. Which one of the options listed is a non‐verbal communication action that indicates the member of staff responsible for the breakdown is unconcerned about the issue when challenged by the employer?

4 A patient has returned to the practice weeks after having a set of dentures fitted, complaining that they are still very loose and that they fall out when she tries to eat. Having had the dentures adjusted several times, she is demanding to have a full refund as she says the dentures are not fit for purpose. Which one of the options listed is the correct non‐verbal communication action to take in this situation?

5 The practice has organised an open day to coincide with the National Smile Week, and a local Brownies club are to attend for an organised visit. Which one of the options listed is likely to be the most effective way of providing simple oral hygiene information in this circumstance?