Читать книгу Questions and Answers for Dental Nurses - Carole Hollins - Страница 18

1 The correct answer is c). Teenagers often go through a phase of being embarrassed about their bodies, especially as they go through puberty and mature. They do not respond well to being ridiculed or admonished in front of parents or siblings and may tend to show off and ‘act up’ in front of friends or girlfriends/boyfriends. It is best to provide their oral hygiene instruction away from others, in a face‐to‐face session where they can ask questions without appearing silly and where difficult topics such as smoking can be discussed without others overhearing.

2 The correct answer is h). Modern hearing aids have switches that enable normal sound to be received differently when activated around a hearing loop device. When in use, amplified background noise is blocked while speech is transmitted clearly so the patient and reception staff can converse normally through the glass.

3 The correct answer is g). Eye rolling when being confronted about an issue indicates a lack of care or interest by the person being challenged. It can be interpreted as almost saying ‘so what?’ or ‘not again?’ by the challenger and is rude, dismissive and inflammatory.

4 The correct answer is b). Facing someone while they are talking to you indicates that you are listening to what they say and they have your attention. It is polite to do so and can often diffuse a tense situation.

5 The correct answer is d). When a group of individuals, especially of a similar age, require oral hygiene instruction and information it is best to provide it in a group session. That way, everyone is engaged and occupied at the same time so that no one is left out and no one becomes bored.