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What follows applies to a child of any age, although clearly the situations that need addressing will vary with age, and rewards and sanctions will need to be age appropriate. But the platform from which you will be working, whatever the child’s age, is the same: zero tolerance. In order to regain your control and get your child’s behaviour back on track, zero tolerance is absolutely essential in the first two weeks. Later, when you are in charge again and your child is responding, you can gradually ease up, but to begin with you are only going to accept acceptable behaviour. No argument – that is the bottom line.