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© 2002 by Cheryl A. Picard

ISBN # 0-919614-99-X

All rights reserved. No part of this publication – other than in brief form for review or scholarly purposes – may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright holders.

National Library of Canada Cataloguing in Publication

Picard, Cheryl Ann.

Mediating Interpersonal and small group conflict/Cheryl Ann Picard. --Rev, and updated ISBN # 0-919614-99-X

1. Conflict management. I. Title.

HM1126.P52 2002 303.6’9 C2002-902233-9

Printed in Canada.

Layout and Cover Design: The Gordon Creative Group of Ottawa.

Illustrations by Michelle Sutherland.

The Golden Dog Press wishes to express its appreciation to the Canada Council and the Ontario Arts Council for current and past support of its publishing programme.

Mediating Interpersonal and Small Group Conflict

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