Читать книгу Designing Agentive Technology - Christopher Noessel - Страница 23

Since most of the design and development process has been built around building good tools, it’s instructive to compare and contrast them to good agents—because they are different in significant ways.

One of the main assertions of this book is that these differences are enough to warrant different ways of thinking about, planning for, and designing technology. They imply new use cases to master and new questions for evaluating them. They call for a community of practitioners to form around them.

TABLE 2.1 COMPARING MENTAL MODELS

A Tool-Based Model	An Agent-Based Model
A good tool lets you do a task well.	A good agent does a task for you per your preferences.
A hammer might be the canonical model.	A valet might be the canonical model.
Design must focus on having strong affordances and real-time feedback.	Design must focus on easy setup and informative touchpoints.
When it’s working, it’s ready-to-hand, part of the body almost unconsciously doing its thing.	When the agent is working, it’s out of sight. When a user must engage its touchpoints, they require conscious attention and consideration.
The goal of the designer is often to get the user into flow (in the Mihalyi Csikszentmihalyi sense) while performing a task.	The goal of the designer is to ensure that the touchpoints are clear and actionable, to help the user keep the agent on track.