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Acknowledgements

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When something takes as long to be shaped as has this book, the list of people who contribute time, criticism, and ideas is long. First, of course, are the people whom we've had the opportunity to help and the privilege to work with over the courses of our careers. They turned to one of us to help during a time of great importance to their careers and organizations. Some were chairpersons or directors on boards that were in the midst of or were preparing for a top-level handoff; some were CEOs expecting to pass the baton to a successor; some were in charge of human resources functions, trying to add value for the CEO, the board, and the successor plus strengthen the culture of their organizations all at the same time; some were senior managers adapting to a change in leadership; and, some were the new leaders who hoped to move to the top spot or had taken over. Whatever their positions, we tried to give it our best information and counsel and help them face the problems that had to be solved and challenges that had to be met. As we worked together with them, we learned from them as much as they drew from us. The cases, propositions, and conclusions in Transitions at the Top, of course, could not have been developed otherwise; and for that, we are grateful.

Particular thanks from Dan go to: Matt Arnold (AstraZeneca), Brenda Barnes (Sara Lee), Dennis Berger (CDW), Tom Bergmann (Harley-Davidson), Joe Bonito (Bank of America), Celia Brown (Willis), Nick Brown (NAC Re), Lisa Buckley (Western Union), Cynthia Carroll (Alcan), Tony Coles (Onyx Pharmaceuticals), Susan Comparato (Syncora Guarantee), Kevin Cox (American Express), Ken DiPietro (Biogen-Idec), Deborah Dunsire (Millennium Pharmaceuticals), Travis Engen (Alcan), Hugh Farrington (Hannaford Brothers), Jamie Fellowes (Fellowes), CJ Fraleigh (Shearer's), Stan Goldstein (Melville), Peter Greenleaf (AstraZeneca), Bob Haas (Levi-Strauss), John Johnson (ImClone), Bob Joy (Colgate), Julie Klapstein (Availity), Alan Lacy (Sears), Greg Lee ( Whirlpool), Ken Leibler (Liberty Financial), Ken Love (Kimball Hill), Fiona Luck (XL Capital), Hank McKinnell (Pfizer), Mel Ming (Sesame Workshop), Brian O'Hara (XL Capital), Marc Oken (Bank of America), Michael Rice (Prudential), Bill Sigmund (GlaxoSmithKline), Tim Schwertfeger (Nuveen), Steve Tregay (FORMA Therapeutics), Mary Wadlinger (FORMA Therapeutics), and Andy Zopp (Exelon).

David would like to thank the following for their input, ideas, and support: Angela Lane, Tim Richmond, Kristen Weirick (AbbVie), Deanna Fidler (Aetna), Chris Blake, Sean Carroll, Martine DeFazio, Ahmed Fahour (Australia Post), Shari Ballard, Hubert Joly (Best Buy), Jean-Luc Duchemin (Carlson-Wagonlit Travel), Frank Appel, Roger Crook, Jürgen Gerdes, Rolf-Dirc Roitzheim, Larry Rosen, Ken Allen, Nicole Cipa, (Deutsche Post DHL), Bina Chaurasia, Selina Millstam, Arturo Poire, Hans Vestberg (Ericsson), Kevin Wilde (General Mills), Mindy Grossman (HSN), Matt Schuyler, Chris Nassettta (Hilton), Ken Meyers (Hospira), Tim Huval, Roger Cude (Humana), Sharon Brady (ITW), Jamie Dimon, Carlo Frappolli (JPMorgan Chase), Craig Buffie, Brian Fishel, Beth Mooney (KeyBank), Todd Fisher, Henry Kravis, Joan Lavin, Marc Lipschultz (KKR), Kate Guthrie, Ulf Bengtsson (Lloyd's), Lucien Alzari, Vincent Clerc, Ricardo Sookdeo (Maersk), Patty McPhee, Carol Surface, Matt Walter (Medtronic), Dottie Brienza (Merck), Vicki Lostetter (Microsoft), Annie Brown, Cameron Clyne, Louise Harvey-Wills, Anthony Healy, Rosemary Rogers, Andrew Thorburn (National Australia Bank), David Ayre, Monique Matheson, Mark Parker, Mike Tarbell (Nike), Carolynn Cameron, Peter Fasolo, Alex Gorsky, Mary Lauria, Mike Ullman, Bill Weldon (JnN), Allan Church (Pepsi), Gordon Ballantyne, Tracey Gavegan, Catherine Livingstone, Katherine Paroz, Andy Penn, David Thodey (Telstra), Susan Chambers (Walmart), Paul Brown (Arby's), and Tad Walker (PartnerRe).

Some people who deserve special thanks took the time over the past couple of years to be sounding boards as we were refining our thoughts and trying to put years of experience in a readable form. For Dan, they are: Rick Anicetti, Greg Crecos, Mike Esposito, Gayl Mileszko, Jeff Miller, Colleen Reitan, Sally Sterling, and Liza Wright. For David, they are the outstanding team at Pivot Leadership, including Cade Cowan, Dennis Baltzley, Ron Meeks, Órla NicDomhnaill, Andrew Pek, Stacey Philpot, Derek Thompson, Alison Tisdall, Michael Van Impe, Albertina Vaughn, Rich Wetzler, all of the Pivot Principals and Associates, the Pivot Board of Advisers, Peter Cairo, David Miller, Jim Shanley, Janet Spencer; and our new colleagues from Korn Ferry: Gary Burnison, Kevin Cashman, Stu Crandell, RJ Heckman, Lewis Rusen, Brian Suh; and Dennis Casey with whom we are now teaming to better serve Boards, CEOs, and new leaders in the future. Candid feedback and support is always provided by Inger Buus, Mickey Connolly, Jill Connor, Barbara Elsberg, Richard Finn, Jackie Gittins, Neil Johnston, David Lange, Jim Motroni, Sonja Muller, Terry O'Connor, Adam Ortiz, Colin Pidd, Doug Ready, Steve Rhinesmith, and Antoine Tirard.

We also had the benefit of strong editorial support and administrative help. John Butman helped in preparing early materials for publisher proposals, and Bill Birchard helped us with shaping our case studies to emphasize the complexity of the transition process. Neda Talebzadeah and Anna Weiss provided important and useful research help. Luisa de Castro was always there when needed, as usual, and thanks to Kevin Tang for his help. Linda Zukauskas was indispensable in both researching and preparing the manuscript through many drafts. On the Pivot Leadership team, Anesu Mandisodza and Joni Preece helped with the interviews and data analysis, and Brenda Fogelman has always been able to quietly and competently make things happen, from the beginning.

Dan Ciampa

Boston

David Dotlich

New York and Portland

Transitions at the Top

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