Читать книгу Closing the Sale - Craig Christensen - Страница 30

So how do you retrain yourself to move in a more positive direction and stay calm, objective, and clear-headed? One way is to rethink what no actually means.

Instead of shutting down and reacting negatively to a “no” response, you have a chance to open up and really learn more about the client’s needs and beliefs. And with that greater understanding, you will have more choices to respond.