Читать книгу Laptops For Dummies - Dan Gookin - Страница 44

The issue of service and support is much more important for a laptop than for a desktop computer. A laptop is a unit. It lacks the easily replaceable components of a desktop. As such, it’s not an item that just anyone can fix.

To ensure that you start out your laptop experience on the best foot possible, I have three recommendations:

First, determine where your laptop will be repaired. Odds are good that it won’t be in the back room at the local Mega Mart where you purchased the thing. The laptop will probably take a trip through the mail. If that’s not what you want, ensure that you buy an onsite support option when you buy the laptop. (Yes, some manufacturers offer this service.)

Second, research technical support for your laptop. Most manufacturers offer phone support. Is it good? Terrible? In your native tongue? Maybe a superior support option is available for an extra price. If you need it, buy it.

Finally, definitely buy a long-term warranty with your laptop. Most manufacturers offer a standard 90-day or even 1-year warranty. I recommend at least a 3-year warranty. This long-term warranty is recommended because if the laptop breaks, the entire unit must be replaced. Doing so isn’t cheap.

 Some manufacturers offer you a replacement laptop by way of mail-in service while yours is being fixed. Consider this offer a bonus.

 A lack of service and support is one reason that some dealers (and large department stores and discount houses) offer laptops at ridiculously cheap prices. Don't ever expect the employees in such a place to be able to help you, and the guy who cuts meat in the back can’t fix your laptop, either.

  Don’t buy a service contract! It’s not the same thing as a warranty. A service contract is basically a way for the big box store to make even more money from suckers. The extended warranty that I recommend is offered by the manufacturer, not the store. This warranty covers your laptop just fine and dandy. The service contract does nothing.