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All website citations throughout this book were confirmed in November 2020.

1 1 “Enable” was added to the SCOR model in 2012 and basically refers to the management of the other five processes; in other words, supply chain management itself.

2 2 www.cscmp.org.

3 3 Forrester spells out many of his theories in the book Industrial Dynamics (Cambridge, MA: MIT Press, 1961).

4 4 David Blanchard, “Moving Past the Problems Can Be Problematical,” Chief Logistics Officer (October 2003), 5.

5 5 Porter actually uses the term value chain rather than supply chain, but the difference is mainly one of semantics.

6 6 Michael Porter, Competitive Advantage: Creating and Sustaining Superior Performance (New York: The Free Press, 1985), 39–43.

7 7 Ibid., 318–319.

8 8 Carol Hymowitz, “Mind Your Language: To Do Business Today, Consider Delayering,” The Wall Street Journal (27 March 2006), B1.

9 9 Blanchard, “Moving Past the Problems Can Be Problematical.”

10 10 “Retail CEOs Need to Remove Organizational Silos,” Material Handling & Logistics (24 February 2016), www.mhlnews.com.

11 11 Lora Cecere, “Don't Make Supply Chain a Dirty Word!” Forbes (10 December 2013), www.forbes.com.

12 12 Daniel Stanton, Supply Chain Management for Dummies (Hoboken, NJ: Wiley, 2018), 73.

13 13 Debra Hofman, “The Secret to Supply Chain Excellence Is Balance,” AMR Research Alert Highlight (22 April 2004), 1.

14 14 Karen Butner, “Scoring High on the Supply Chain Maturity Model,” presentation delivered at Supply Chain World, Dallas, TX (27 March 2006).

15 15 Kevin O'Marah, “Supply Chain Leaders Making the Move to CEO,” Forbes (21 April 2016), www.forbes.com.

16 16 Bruce Tompkins, “5 Traits and Examples of Great Supply Chain Leaders,” Tompkins International (8 April 2020), www.tompkinsinc.com.

17 17 Peter Heckmann, Dermot Shorten, and Harriet Engel, “Supply Chain Management at 21,” Chief Logistics Officer (August 2003), 19–24.

18 18 J. Paul Dittmann, “What's On the Minds of Supply Chain Professionals Today?” IndustryWeek (1 June 2009), www.industryweek.com.