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“Powerful internet platforms, driven by a ruthless commercial logic, have caused tremendous harm in the United States and around the world. With technological sophistication and crystal-clear writing, Terms of Disservice provides the analytical tools necessary to understand the structural roots of this crisis and the policies we need to confront it. Anyone who thinks democracy is worth saving should read this compelling book.”

—Victor Pickard, professor, University of Pennsylvania; author of Democracy Without Journalism? Confronting the Misinformation Society

“Ghosh’s deep knowledge of the way digital companies undermine our cognition, agency, and democracy is scary but required reading. Thankfully, his deep faith in the ability of government and civil society to develop a new social contract makes this a hopeful and actionable proposal.”

—Douglas Rushkoff, professor of media theory and digital economics, Queens College; author of Team Human

“Terms of Disservice addresses the big picture of social media—both its place in our national economy and its corrosive effect on the individual. Ghosh concludes with a proposal for a social contract that preserves the strengths of social media while respecting the autonomy of the individual. The result is a roadmap for policymakers—we can only hope that they pay attention.”

—Stephen B. Wicker, professor, Cornell University; author of Cellular Convergence and the Death of Privacy

Terms of Disservice

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