Читать книгу Organization Development - Donald L. Anderson - Страница 85

“Part of my compensation every week is based on profitability of team sales, which means my team’s sales revenue minus the cost of my team’s compensation and other costs. You know what else gets counted in the costs of all of the sales teams? The cost of Melissa’s team because they do nothing to make sales. Why do I get punished because of how many people Melissa has? All of us are wondering what that team does because we are paying for them out of our own pockets.”

“Because I am paying them, I am their customer. As the operations team, they should be asking me how they can help and what else they can do to make it easier on us. It would be nice if we at least received proactive and customer-focused support because that is what we are apparently paying for. They should be asking me ‘how can I serve you better?’”

“Look, I’m here because of Neil. His vision and the way he makes our mission so compelling is inspiring. But he also needs to start to deal with Melissa, who is running out of control. It feels like we work for her and not Neil. She knows how much money I make and she controls whether I get paid or not. She is the final decision maker on almost every order and payment that goes out.”

“Clearly, Renee is not going about it in the right way, but she’s just saying what the rest of us are all thinking.”