Читать книгу Organization Development - Donald L. Anderson - Страница 87

“I have the most states to cover, but the smallest team and lowest number of customers, so I really don’t have that much of an issue with Melissa or her team. We did have one issue about three months ago where my team was complaining that they did not understand the new rule about needing to prove customer order acceptance with a copy of an e-mail uploaded into the system. We invited a person on Melissa’s team to our next staff meeting, and she walked us through the reason for the new rule. We asked questions to clarify, and my team was satisfied.

“I have learned how to play the political part of the game to make sure that Melissa likes us. I think there is a conflict of interest on Melissa’s team. The same people that are supposed to help us move orders through the system are also the people who audit against those requirements and deny our paychecks. They make the rules and then judge against the rules. There are no checks and balances on whether the rules make sense or whether they are interpreted correctly, so anything that her team decrees is the law. If you complain about unnecessary rules, you get slapped with another audit on you.”