Читать книгу Marketing God - Donna A. Heckler - Страница 8

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Contents

Foreword

Author’s Preface

Introduction

Truth 1 The hardest part is done

Truth 2 Brand and marketing are not bad words

Truth 3 Nobody will love your brand the way you love it

Truth 4 Everyone needs to own the brand

Truth 5 To communicate well, less is more

Truth 6 A brand is a promise

Truth 7 Price is the communication of your value

Truth 8 Brands are influenced by the associations they keep

Truth 9 The customer experience is the brand experience

Truth 10 Ego means “danger ahead”

Truth 11 Brand metrics are the best measure of success

Truth 12 Complaints are jeweled treasures from your customer

Truth 13 Brand stewardship starts with you

Truth 14 Focused, simple, and clear: The cornerstones of your organization’s work

Truth 15 Marketing is courtship

Truth 16 Focus on mission is more valuable than focus on funding

Truth 17 It is not the medium; it is the message

Truth 18 Positioning lives in the mind of your audience

Truth 19 Jesus is the ultimate celebrity endorser

Truth 20 Satisfaction comes from being your best

Truth 21 Great positions endure

Truth 22 Your name is the cornerstone of your brand

Truth 23 Your brand drives your organization’s culture

Truth 24 Consistency is intentional and critical in marketing

Truth 25 Consumers will not buy if you aren’t different

Truth 26 The best taglines are meaningful, memorable, and motivating

Truth 27 Customer service is the touchpoint of your brand

Truth 28 Marketing and evangelization are connected, but distinct

Truth 29 It is easier to hit a smaller target

Truth 30 Brand extensions often diminish brand growth

Truth 31 Repositioning is often a fool’s chase

Truth 32 Consistency builds; compromise destroys

Truth 33 Clear is more critical than clever

Truth 34 Managing brands is often the opposite of common sense

Truth 35 Nothing happens until you are available

Truth 36 Awareness is a critical measurement

Truth 37 There is no purchase without trial

Truth 38 Moments matter

Truth 39 It is the “small stuff” that makes the biggest difference

Truth 40 It is all about creating loyalty

Glossary

Acknowledgments

Marketing God

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