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Bill Ferguson MCT Alumni, A+, Network+, Server+, Security+, CCSI, VCP3,4,5, VCI3,4,5, VCP-DCV, VCP-NV – has been in the computer industry for more than 20 years. Originally in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company (Parallel Connections) as an independent contractor/author in Birmingham, Alabama, teaching classes for many national training companies and some regional training companies, as well as international classes and virtual (online) classes. In addition, Bill writes and produces technical training videos for QuickCert, VTC, Pearson, and Safari Lessons. He has written video titles including A+, Network+, Windows 2000 Management, Windows XP Management, Windows MCDST, Interconnecting Cisco Network Devices, Fundamentals of VMware vSphere Virtualization, and Official Cert Guide for VCP5-DCV. In addition, he wrote the Microsoft Certified Desktop Support Technician (MCDST) Study Guide, the previous two Network+ Review Guides, and the Network+ Fast Pass books for Sybex/Wiley Press. Bill says, “My job is to understand the material so well that I can make it easier for my students to learn than it was for me to learn.”