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CRITERION #2: DEFINE:

INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Is the team equipped with available and reliable resources?

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2. Does the scope remain the same?

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3. Who approved the Community Information Systems scope?

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4. What customer feedback methods were used to solicit their input?

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5. What are (control) requirements for Community Information Systems Information?

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6. Will a Community Information Systems production readiness review be required?

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7. What system do you use for gathering Community Information Systems information?

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8. How do you catch Community Information Systems definition inconsistencies?

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9. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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10. Is scope creep really all bad news?

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11. Are there different segments of customers?

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12. Why are you doing Community Information Systems and what is the scope?

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13. What critical content must be communicated – who, what, when, where, and how?

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14. What information do you gather?

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15. Has a Community Information Systems requirement not been met?

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16. Do you have a Community Information Systems success story or case study ready to tell and share?

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17. What is the worst case scenario?

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18. How are consistent Community Information Systems definitions important?

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19. What was the context?

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20. Is the scope of Community Information Systems defined?

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21. Is it clearly defined in and to your organization what you do?

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22. How will the Community Information Systems team and the group measure complete success of Community Information Systems?

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23. Have all of the relationships been defined properly?

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24. If substitutes have been appointed, have they been briefed on the Community Information Systems goals and received regular communications as to the progress to date?

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25. How do you keep key subject matter experts in the loop?

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26. Is Community Information Systems currently on schedule according to the plan?

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27. Is special Community Information Systems user knowledge required?

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28. Where can you gather more information?

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29. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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30. Are the Community Information Systems requirements testable?

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31. What is the definition of success?

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32. Is Community Information Systems linked to key stakeholder goals and objectives?

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33. What knowledge or experience is required?

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34. How and when will the baselines be defined?

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35. What is the scope of the Community Information Systems work?

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36. What are the record-keeping requirements of Community Information Systems activities?

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37. Are required metrics defined, what are they?

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38. How is the team tracking and documenting its work?

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39. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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40. The political context: who holds power?

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41. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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42. Are audit criteria, scope, frequency and methods defined?

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43. When is/was the Community Information Systems start date?

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44. What constraints exist that might impact the team?

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45. What Community Information Systems services do you require?

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46. Has the direction changed at all during the course of Community Information Systems? If so, when did it change and why?

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47. How do you manage scope?

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48. How would you define the culture at your organization, how susceptible is it to Community Information Systems changes?

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49. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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50. What is the context?

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51. How do you build the right business case?

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52. What are the Community Information Systems tasks and definitions?

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53. Who defines (or who defined) the rules and roles?

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54. Is the Community Information Systems scope complete and appropriately sized?

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55. When are meeting minutes sent out? Who is on the distribution list?

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56. What are the Community Information Systems use cases?

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57. Are roles and responsibilities formally defined?

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58. How do you manage changes in Community Information Systems requirements?

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59. What gets examined?

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60. What are the core elements of the Community Information Systems business case?

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61. What is the scope of the Community Information Systems effort?

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62. How will variation in the actual durations of each activity be dealt with to ensure that the expected Community Information Systems results are met?

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63. Are resources adequate for the scope?

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64. How have you defined all Community Information Systems requirements first?

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65. What would be the goal or target for a Community Information Systems’s improvement team?

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66. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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67. What sources do you use to gather information for a Community Information Systems study?

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68. What intelligence can you gather?

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69. What scope do you want your strategy to cover?

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70. Is there a critical path to deliver Community Information Systems results?

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71. What are the tasks and definitions?

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72. When is the estimated completion date?

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73. Do you have organizational privacy requirements?

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74. Does the team have regular meetings?

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75. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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76. What are the requirements for audit information?

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77. Is there any additional Community Information Systems definition of success?

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78. What is out-of-scope initially?

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79. What scope to assess?

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80. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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81. Will team members regularly document their Community Information Systems work?

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82. In what way can you redefine the criteria of choice clients have in your category in your favor?

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83. Are customer(s) identified and segmented according to their different needs and requirements?

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84. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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85. Are there any constraints known that bear on the ability to perform Community Information Systems work? How is the team addressing them?

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86. What are the compelling stakeholder reasons for embarking on Community Information Systems?

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87. What is in scope?

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88. How can the value of Community Information Systems be defined?

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89. How often are the team meetings?

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90. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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91. How do you gather requirements?

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92. Scope of sensitive information?

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93. What are the rough order estimates on cost savings/opportunities that Community Information Systems brings?

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94. How would you define Community Information Systems leadership?

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95. Is there a clear Community Information Systems case definition?

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96. What are the dynamics of the communication plan?

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97. What defines best in class?

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98. What happens if Community Information Systems’s scope changes?

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99. Are different versions of process maps needed to account for the different types of inputs?

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100. Are all requirements met?

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101. Has your scope been defined?

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102. What is in the scope and what is not in scope?

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103. What information should you gather?

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104. Has a high-level ‘as is’ process map been completed, verified and validated?

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105. Has/have the customer(s) been identified?

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106. How does the Community Information Systems manager ensure against scope creep?

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107. Who is gathering Community Information Systems information?

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108. What key stakeholder process output measure(s) does Community Information Systems leverage and how?

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109. Is Community Information Systems required?

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110. Has the Community Information Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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111. How do you think the partners involved in Community Information Systems would have defined success?

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112. Do you all define Community Information Systems in the same way?

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113. Has a project plan, Gantt chart, or similar been developed/completed?

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114. What is the definition of Community Information Systems excellence?

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115. Has everyone on the team, including the team leaders, been properly trained?

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116. How did the Community Information Systems manager receive input to the development of a Community Information Systems improvement plan and the estimated completion dates/times of each activity?

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117. Who is gathering information?

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118. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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119. Have the customer needs been translated into specific, measurable requirements? How?

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120. Is full participation by members in regularly held team meetings guaranteed?

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121. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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122. What Community Information Systems requirements should be gathered?

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123. Are task requirements clearly defined?

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124. Are approval levels defined for contracts and supplements to contracts?

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125. Will team members perform Community Information Systems work when assigned and in a timely fashion?

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126. Have all basic functions of Community Information Systems been defined?

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127. Is there a Community Information Systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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128. Has a team charter been developed and communicated?

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129. Who are the Community Information Systems improvement team members, including Management Leads and Coaches?

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130. What is a worst-case scenario for losses?

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131. How do you manage unclear Community Information Systems requirements?

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132. How was the ‘as is’ process map developed, reviewed, verified and validated?

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133. How do you hand over Community Information Systems context?

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134. Is the Community Information Systems scope manageable?

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135. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Community Information Systems Index at the beginning of the Self-Assessment.

Community Information Systems A Complete Guide - 2020 Edition

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