Читать книгу Call Data Record A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What relevant entities could be measured?
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2. What is the Call data record business impact?
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3. Are the Call data record benefits worth its costs?
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4. How can you measure Call data record in a systematic way?
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5. Do you have a flow diagram of what happens?
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6. Are missed Call data record opportunities costing your organization money?
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7. What is the root cause(s) of the problem?
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8. How do you verify if Call data record is built right?
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9. What methods are feasible and acceptable to estimate the impact of reforms?
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10. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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11. Does management have the right priorities among projects?
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12. What disadvantage does this cause for the user?
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13. Are the units of measure consistent?
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14. How do you verify the Call data record requirements quality?
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15. What harm might be caused?
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16. How will you measure success?
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17. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Call data record services/products?
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18. What do you measure and why?
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19. How will your organization measure success?
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20. What details are required of the Call data record cost structure?
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21. Are supply costs steady or fluctuating?
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22. How do you verify the authenticity of the data and information used?
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23. How is the value delivered by Call data record being measured?
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24. Do the benefits outweigh the costs?
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25. Among the Call data record product and service cost to be estimated, which is considered hardest to estimate?
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26. What could cause you to change course?
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27. Who should receive measurement reports?
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28. What are the current costs of the Call data record process?
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29. What is the total fixed cost?
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30. What are the estimated costs of proposed changes?
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31. What measurements are possible, practicable and meaningful?
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32. Where is the cost?
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33. Have you included everything in your Call data record cost models?
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34. What causes mismanagement?
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35. How can you measure the performance?
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36. How are costs allocated?
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37. When a disaster occurs, who gets priority?
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38. What is your decision requirements diagram?
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39. What drives O&M cost?
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40. Who pays the cost?
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41. When should you bother with diagrams?
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42. What are you verifying?
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43. What can be used to verify compliance?
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44. How do you prevent mis-estimating cost?
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45. What are the costs?
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46. Will Call data record have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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47. How long to keep data and how to manage retention costs?
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48. What potential environmental factors impact the Call data record effort?
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49. What are your operating costs?
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50. Which Call data record impacts are significant?
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51. Does the Call data record task fit the client’s priorities?
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52. How will you measure your Call data record effectiveness?
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53. How will costs be allocated?
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54. What is an unallowable cost?
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55. How do you verify performance?
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56. Is the solution cost-effective?
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57. What measurements are being captured?
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58. What causes extra work or rework?
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59. Was a business case (cost/benefit) developed?
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60. Did you tackle the cause or the symptom?
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61. How much does it cost?
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62. How can you manage cost down?
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63. How will success or failure be measured?
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64. Where is it measured?
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65. How do you measure efficient delivery of Call data record services?
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66. What would be a real cause for concern?
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67. What does your operating model cost?
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68. When are costs are incurred?
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69. Why do the measurements/indicators matter?
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70. How do you measure variability?
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71. Are Call data record vulnerabilities categorized and prioritized?
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72. What happens if cost savings do not materialize?
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73. How do your measurements capture actionable Call data record information for use in exceeding your customers expectations and securing your customers engagement?
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74. What are your key Call data record organizational performance measures, including key short and longer-term financial measures?
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75. Who is involved in verifying compliance?
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76. Do you have any cost Call data record limitation requirements?
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77. What does verifying compliance entail?
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78. How is progress measured?
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79. How do you quantify and qualify impacts?
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80. Is there an opportunity to verify requirements?
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81. What do people want to verify?
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82. What are hidden Call data record quality costs?
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83. Are you able to realize any cost savings?
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84. What is the cause of any Call data record gaps?
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85. How can a Call data record test verify your ideas or assumptions?
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86. What does losing customers cost your organization?
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87. How sensitive must the Call data record strategy be to cost?
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88. What are the operational costs after Call data record deployment?
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89. Do you verify that corrective actions were taken?
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90. How can you reduce costs?
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91. What evidence is there and what is measured?
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92. How do you control the overall costs of your work processes?
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93. What could cause delays in the schedule?
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94. What are the types and number of measures to use?
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95. What causes innovation to fail or succeed in your organization?
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96. What is your Call data record quality cost segregation study?
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97. What are your primary costs, revenues, assets?
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98. How do you verify your resources?
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99. Are indirect costs charged to the Call data record program?
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100. Why do you expend time and effort to implement measurement, for whom?
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101. Where can you go to verify the info?
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102. What are the costs of delaying Call data record action?
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103. How will measures be used to manage and adapt?
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104. Have design-to-cost goals been established?
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105. Are there measurements based on task performance?
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106. How frequently do you verify your Call data record strategy?
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107. What is the total cost related to deploying Call data record, including any consulting or professional services?
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108. What are the uncertainties surrounding estimates of impact?
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109. How frequently do you track Call data record measures?
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110. What are the costs and benefits?
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111. Are actual costs in line with budgeted costs?
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112. Has a cost center been established?
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113. At what cost?
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114. What tests verify requirements?
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115. Are you taking your company in the direction of better and revenue or cheaper and cost?
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116. How are you verifying it?
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117. How do you verify and develop ideas and innovations?
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118. What are the strategic priorities for this year?
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119. How do you measure success?
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120. What are the costs of reform?
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121. Are the measurements objective?
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122. Are you aware of what could cause a problem?
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123. What causes investor action?
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124. Do you have an issue in getting priority?
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125. How are measurements made?
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126. How do you aggregate measures across priorities?
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127. Are there any easy-to-implement alternatives to Call data record? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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128. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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129. How will effects be measured?
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130. How is performance measured?
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