Читать книгу Directory Assistance Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you recognize Directory Assistance Service achievements?
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2. Are there Directory Assistance Service problems defined?
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3. Does Directory Assistance Service create potential expectations in other areas that need to be recognized and considered?
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4. What training and capacity building actions are needed to implement proposed reforms?
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5. Are there any specific expectations or concerns about the Directory Assistance Service team, Directory Assistance Service itself?
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6. Does your organization need more Directory Assistance Service education?
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7. What tools and technologies are needed for a custom Directory Assistance Service project?
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8. Do you need to avoid or amend any Directory Assistance Service activities?
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9. Will Directory Assistance Service deliverables need to be tested and, if so, by whom?
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10. What should be considered when identifying available resources, constraints, and deadlines?
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11. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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12. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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13. Where do you need to exercise leadership?
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14. What is the recognized need?
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15. Is it needed?
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16. Who should resolve the Directory Assistance Service issues?
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17. Who needs to know about Directory Assistance Service?
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18. Would you recognize a threat from the inside?
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19. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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20. Are employees recognized for desired behaviors?
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21. Which needs are not included or involved?
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22. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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23. What activities does the governance board need to consider?
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24. Do you need different information or graphics?
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25. Are there recognized Directory Assistance Service problems?
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26. What Directory Assistance Service capabilities do you need?
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27. What creative shifts do you need to take?
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28. What Directory Assistance Service events should you attend?
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29. How do you identify the kinds of information that you will need?
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30. Do you have/need 24-hour access to key personnel?
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31. What vendors make products that address the Directory Assistance Service needs?
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32. To what extent does each concerned units management team recognize Directory Assistance Service as an effective investment?
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33. What does Directory Assistance Service success mean to the stakeholders?
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34. What else needs to be measured?
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35. How do you identify subcontractor relationships?
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36. Can management personnel recognize the monetary benefit of Directory Assistance Service?
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37. Is the need for organizational change recognized?
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38. What do you need to start doing?
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39. When a Directory Assistance Service manager recognizes a problem, what options are available?
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40. Will a response program recognize when a crisis occurs and provide some level of response?
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41. What are the timeframes required to resolve each of the issues/problems?
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42. What needs to be done?
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43. What needs to stay?
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44. How do you assess your Directory Assistance Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
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45. To what extent would your organization benefit from being recognized as a award recipient?
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46. What are your needs in relation to Directory Assistance Service skills, labor, equipment, and markets?
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47. How are the Directory Assistance Service’s objectives aligned to the group’s overall stakeholder strategy?
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48. What prevents you from making the changes you know will make you a more effective Directory Assistance Service leader?
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49. What is the problem and/or vulnerability?
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50. How do you recognize an objection?
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51. Which information does the Directory Assistance Service business case need to include?
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52. As a sponsor, customer or management, how important is it to meet goals, objectives?
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53. What are the Directory Assistance Service resources needed?
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54. Will it solve real problems?
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55. What is the Directory Assistance Service problem definition? What do you need to resolve?
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56. Who are your key stakeholders who need to sign off?
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57. Who needs to know?
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58. Are losses recognized in a timely manner?
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59. Who defines the rules in relation to any given issue?
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60. What are the clients issues and concerns?
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61. How many trainings, in total, are needed?
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62. Why is this needed?
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63. What would happen if Directory Assistance Service weren’t done?
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64. Will new equipment/products be required to facilitate Directory Assistance Service delivery, for example is new software needed?
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65. What information do users need?
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66. What are the expected benefits of Directory Assistance Service to the stakeholder?
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67. How do you recognize an Directory Assistance Service objection?
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68. Consider your own Directory Assistance Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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69. Who needs what information?
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70. Is the quality assurance team identified?
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71. What Directory Assistance Service problem should be solved?
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72. How do you take a forward-looking perspective in identifying Directory Assistance Service research related to market response and models?
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73. What problems are you facing and how do you consider Directory Assistance Service will circumvent those obstacles?
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74. Who else hopes to benefit from it?
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75. Who needs budgets?
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76. Are controls defined to recognize and contain problems?
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77. Think about the people you identified for your Directory Assistance Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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78. What are the minority interests and what amount of minority interests can be recognized?
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79. What is the extent or complexity of the Directory Assistance Service problem?
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80. What do employees need in the short term?
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81. What resources or support might you need?
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82. How much are sponsors, customers, partners, stakeholders involved in Directory Assistance Service? In other words, what are the risks, if Directory Assistance Service does not deliver successfully?
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83. Whom do you really need or want to serve?
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84. Have you identified your Directory Assistance Service key performance indicators?
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85. How can auditing be a preventative security measure?
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86. What Directory Assistance Service coordination do you need?
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87. Are there regulatory / compliance issues?
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88. How does it fit into your organizational needs and tasks?
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89. Where is training needed?
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90. Are there any revenue recognition issues?
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91. How are you going to measure success?
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92. What are the stakeholder objectives to be achieved with Directory Assistance Service?
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93. What situation(s) led to this Directory Assistance Service Self Assessment?
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94. Do you know what you need to know about Directory Assistance Service?
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95. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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96. What is the problem or issue?
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97. Did you miss any major Directory Assistance Service issues?
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98. Why the need?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Directory Assistance Service Index at the beginning of the Self-Assessment.
