Читать книгу Directory Assistance Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 9
ОглавлениеCRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are actual costs in line with budgeted costs?
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2. Is a follow-up focused external Directory Assistance Service review required?
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3. Are you able to realize any cost savings?
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4. What are allowable costs?
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5. Where is it measured?
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6. How will the Directory Assistance Service data be analyzed?
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7. Does management have the right priorities among projects?
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8. How do you verify Directory Assistance Service completeness and accuracy?
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9. Why do you expend time and effort to implement measurement, for whom?
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10. What is the cause of any Directory Assistance Service gaps?
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11. What causes mismanagement?
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12. How do you control the overall costs of your work processes?
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13. How do you focus on what is right -not who is right?
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14. What are the uncertainties surrounding estimates of impact?
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15. What causes innovation to fail or succeed in your organization?
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16. How do you aggregate measures across priorities?
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17. How will you measure your Directory Assistance Service effectiveness?
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18. Are there measurements based on task performance?
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19. How can you reduce costs?
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20. Are the measurements objective?
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21. How do your measurements capture actionable Directory Assistance Service information for use in exceeding your customers expectations and securing your customers engagement?
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22. What drives O&M cost?
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23. Are there competing Directory Assistance Service priorities?
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24. How do you verify performance?
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25. What measurements are being captured?
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26. What are the operational costs after Directory Assistance Service deployment?
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27. What measurements are possible, practicable and meaningful?
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28. Is there an opportunity to verify requirements?
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29. Do you have any cost Directory Assistance Service limitation requirements?
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30. How do you measure lifecycle phases?
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31. What methods are feasible and acceptable to estimate the impact of reforms?
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32. Why do the measurements/indicators matter?
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33. Who should receive measurement reports?
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34. What are your customers expectations and measures?
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35. How much does it cost?
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36. How can you reduce the costs of obtaining inputs?
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37. Do you verify that corrective actions were taken?
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38. What causes investor action?
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39. What evidence is there and what is measured?
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40. When are costs are incurred?
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41. What does a Test Case verify?
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42. How do you verify and develop ideas and innovations?
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43. How can a Directory Assistance Service test verify your ideas or assumptions?
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44. What are the costs of reform?
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45. What is the total fixed cost?
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46. How can you measure the performance?
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47. What are your operating costs?
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48. How can you manage cost down?
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49. What is your decision requirements diagram?
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50. Has a cost center been established?
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51. Does the Directory Assistance Service task fit the client’s priorities?
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52. How is performance measured?
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53. How do you stay flexible and focused to recognize larger Directory Assistance Service results?
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54. What are your key Directory Assistance Service organizational performance measures, including key short and longer-term financial measures?
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55. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Directory Assistance Service services/products?
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56. What are the types and number of measures to use?
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57. Which costs should be taken into account?
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58. Is the scope of Directory Assistance Service cost analysis cost-effective?
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59. Are there any easy-to-implement alternatives to Directory Assistance Service? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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60. What are the costs and benefits?
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61. Do you have an issue in getting priority?
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62. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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63. What can be used to verify compliance?
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64. How do you quantify and qualify impacts?
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65. What are the costs?
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66. Why a Directory Assistance Service focus?
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67. Are you taking your company in the direction of better and revenue or cheaper and cost?
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68. Do you have a flow diagram of what happens?
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69. How do you verify the Directory Assistance Service requirements quality?
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70. At what cost?
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71. Are you aware of what could cause a problem?
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72. The approach of traditional Directory Assistance Service works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?
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73. How frequently do you track Directory Assistance Service measures?
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74. What do people want to verify?
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75. What is the total cost related to deploying Directory Assistance Service, including any consulting or professional services?
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76. Are missed Directory Assistance Service opportunities costing your organization money?
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77. What is the cost of rework?
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78. What is measured? Why?
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79. Was a life-cycle cost analysis performed?
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80. Do the benefits outweigh the costs?
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81. What would it cost to replace your technology?
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82. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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83. Which measures and indicators matter?
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84. Is the cost worth the Directory Assistance Service effort ?
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85. What relevant entities could be measured?
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86. Does a Directory Assistance Service quantification method exist?
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87. Will Directory Assistance Service have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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88. What could cause you to change course?
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89. What does your operating model cost?
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90. What are the Directory Assistance Service investment costs?
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91. What could cause delays in the schedule?
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92. Are supply costs steady or fluctuating?
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93. Who pays the cost?
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94. Is the solution cost-effective?
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95. How are measurements made?
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96. How will your organization measure success?
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97. What harm might be caused?
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98. Was a business case (cost/benefit) developed?
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99. Have you included everything in your Directory Assistance Service cost models?
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100. Where can you go to verify the info?
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101. How do you measure variability?
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102. What are the current costs of the Directory Assistance Service process?
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103. What happens if cost savings do not materialize?
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104. How can you measure Directory Assistance Service in a systematic way?
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105. Are the units of measure consistent?
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106. What are the costs of delaying Directory Assistance Service action?
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107. What does verifying compliance entail?
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108. What would be a real cause for concern?
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109. How is the value delivered by Directory Assistance Service being measured?
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110. What are you verifying?
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111. How do you verify and validate the Directory Assistance Service data?
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112. What potential environmental factors impact the Directory Assistance Service effort?
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113. What details are required of the Directory Assistance Service cost structure?
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114. Are Directory Assistance Service vulnerabilities categorized and prioritized?
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115. Among the Directory Assistance Service product and service cost to be estimated, which is considered hardest to estimate?
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116. How will success or failure be measured?
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117. Do you effectively measure and reward individual and team performance?
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118. What is an unallowable cost?
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119. How frequently do you verify your Directory Assistance Service strategy?
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120. What disadvantage does this cause for the user?
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121. How do you verify your resources?
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122. How do you measure success?
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123. How to cause the change?
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124. How do you prevent mis-estimating cost?
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125. When should you bother with diagrams?
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126. Have design-to-cost goals been established?
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127. What do you measure and why?
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128. How will measures be used to manage and adapt?
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