Читать книгу Wireless Communications Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Wireless Communications Service

Scorecard Example13

Wireless Communications Service

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:75

CRITERION #6: CONTROL:92

CRITERION #7: SUSTAIN:104

Wireless Communications Service and Managing Projects, Criteria for Project Managers:130

1.0 Initiating Process Group: Wireless Communications Service131

1.1 Project Charter: Wireless Communications Service133

1.2 Stakeholder Register: Wireless Communications Service135

1.3 Stakeholder Analysis Matrix: Wireless Communications Service136

2.0 Planning Process Group: Wireless Communications Service138

2.1 Project Management Plan: Wireless Communications Service140

2.2 Scope Management Plan: Wireless Communications Service142

2.3 Requirements Management Plan: Wireless Communications Service144

2.4 Requirements Documentation: Wireless Communications Service146

2.5 Requirements Traceability Matrix: Wireless Communications Service148

2.6 Project Scope Statement: Wireless Communications Service150

2.7 Assumption and Constraint Log: Wireless Communications Service152

2.8 Work Breakdown Structure: Wireless Communications Service154

2.9 WBS Dictionary: Wireless Communications Service156

2.10 Schedule Management Plan: Wireless Communications Service159

2.11 Activity List: Wireless Communications Service161

2.12 Activity Attributes: Wireless Communications Service163

2.13 Milestone List: Wireless Communications Service165

2.14 Network Diagram: Wireless Communications Service167

2.15 Activity Resource Requirements: Wireless Communications Service169

2.16 Resource Breakdown Structure: Wireless Communications Service171

2.17 Activity Duration Estimates: Wireless Communications Service173

2.18 Duration Estimating Worksheet: Wireless Communications Service175

2.19 Project Schedule: Wireless Communications Service177

2.20 Cost Management Plan: Wireless Communications Service179

2.21 Activity Cost Estimates: Wireless Communications Service181

2.22 Cost Estimating Worksheet: Wireless Communications Service183

2.23 Cost Baseline: Wireless Communications Service185

2.24 Quality Management Plan: Wireless Communications Service187

2.25 Quality Metrics: Wireless Communications Service189

2.26 Process Improvement Plan: Wireless Communications Service191

2.27 Responsibility Assignment Matrix: Wireless Communications Service193

2.28 Roles and Responsibilities: Wireless Communications Service195

2.29 Human Resource Management Plan: Wireless Communications Service197

2.30 Communications Management Plan: Wireless Communications Service199

2.31 Risk Management Plan: Wireless Communications Service201

2.32 Risk Register: Wireless Communications Service203

2.33 Probability and Impact Assessment: Wireless Communications Service205

2.34 Probability and Impact Matrix: Wireless Communications Service207

2.35 Risk Data Sheet: Wireless Communications Service209

2.36 Procurement Management Plan: Wireless Communications Service211

2.37 Source Selection Criteria: Wireless Communications Service213

2.38 Stakeholder Management Plan: Wireless Communications Service215

2.39 Change Management Plan: Wireless Communications Service217

3.0 Executing Process Group: Wireless Communications Service219

3.1 Team Member Status Report: Wireless Communications Service221

3.2 Change Request: Wireless Communications Service223

3.3 Change Log: Wireless Communications Service225

3.4 Decision Log: Wireless Communications Service227

3.5 Quality Audit: Wireless Communications Service229

3.6 Team Directory: Wireless Communications Service232

3.7 Team Operating Agreement: Wireless Communications Service234

3.8 Team Performance Assessment: Wireless Communications Service236

3.9 Team Member Performance Assessment: Wireless Communications Service238

3.10 Issue Log: Wireless Communications Service240

4.0 Monitoring and Controlling Process Group: Wireless Communications Service242

4.1 Project Performance Report: Wireless Communications Service244

4.2 Variance Analysis: Wireless Communications Service246

4.3 Earned Value Status: Wireless Communications Service248

4.4 Risk Audit: Wireless Communications Service250

4.5 Contractor Status Report: Wireless Communications Service252

4.6 Formal Acceptance: Wireless Communications Service254

5.0 Closing Process Group: Wireless Communications Service256

5.1 Procurement Audit: Wireless Communications Service258

5.2 Contract Close-Out: Wireless Communications Service261

5.3 Project or Phase Close-Out: Wireless Communications Service263

5.4 Lessons Learned: Wireless Communications Service265

Index267