Читать книгу Healthcare Quality A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. Are controls defined to recognize and contain problems?

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2. How do you recognize an Healthcare quality objection?

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3. How do you recognize an objection?

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4. Which needs are not included or involved?

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5. What is the recognized need?

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6. What are the minority interests and what amount of minority interests can be recognized?

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7. What would happen if Healthcare quality weren’t done?

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8. What activities does the governance board need to consider?

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9. What are the timeframes required to resolve each of the issues/problems?

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10. What is the Healthcare quality problem definition? What do you need to resolve?

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11. What do you need to start doing?

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12. How are you going to measure success?

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13. Which issues are too important to ignore?

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14. How do you assess your Healthcare quality workforce capability and capacity needs, including skills, competencies, and staffing levels?

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15. As a sponsor, customer or management, how important is it to meet goals, objectives?

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16. How are the Healthcare quality’s objectives aligned to the group’s overall stakeholder strategy?

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17. Are losses recognized in a timely manner?

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18. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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19. What is the smallest subset of the problem you can usefully solve?

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20. Do you have/need 24-hour access to key personnel?

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21. Is it needed?

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22. What resources or support might you need?

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23. How can auditing be a preventative security measure?

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24. What situation(s) led to this Healthcare quality Self Assessment?

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25. What are the expected benefits of Healthcare quality to the stakeholder?

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26. Would you recognize a threat from the inside?

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27. How many trainings, in total, are needed?

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28. What needs to be done?

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29. What is the problem or issue?

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30. Which information does the Healthcare quality business case need to include?

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31. What Healthcare quality capabilities do you need?

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32. What problems are you facing and how do you consider Healthcare quality will circumvent those obstacles?

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33. Who needs to know?

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34. How much are sponsors, customers, partners, stakeholders involved in Healthcare quality? In other words, what are the risks, if Healthcare quality does not deliver successfully?

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35. Where do you need to exercise leadership?

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36. Who needs what information?

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37. What needs to stay?

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38. What Healthcare quality coordination do you need?

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39. What training and capacity building actions are needed to implement proposed reforms?

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40. How do you identify subcontractor relationships?

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41. Why is this needed?

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42. Are there any specific expectations or concerns about the Healthcare quality team, Healthcare quality itself?

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43. Are there any revenue recognition issues?

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44. What else needs to be measured?

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45. What does Healthcare quality success mean to the stakeholders?

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46. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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47. What do employees need in the short term?

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48. To what extent does each concerned units management team recognize Healthcare quality as an effective investment?

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49. What is the extent or complexity of the Healthcare quality problem?

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50. Will it solve real problems?

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51. Does the problem have ethical dimensions?

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52. Did you miss any major Healthcare quality issues?

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53. What Healthcare quality problem should be solved?

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54. Are there Healthcare quality problems defined?

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55. Where is training needed?

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56. Consider your own Healthcare quality project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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57. Who else hopes to benefit from it?

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58. Think about the people you identified for your Healthcare quality project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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59. To what extent would your organization benefit from being recognized as a award recipient?

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60. Do you know what you need to know about Healthcare quality?

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61. What Healthcare quality events should you attend?

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62. Will Healthcare quality deliverables need to be tested and, if so, by whom?

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63. For your Healthcare quality project, identify and describe the business environment, is there more than one layer to the business environment?

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64. Are there recognized Healthcare quality problems?

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65. Will new equipment/products be required to facilitate Healthcare quality delivery, for example is new software needed?

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66. Does your organization need more Healthcare quality education?

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67. Is the need for organizational change recognized?

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68. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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69. Are employees recognized for desired behaviors?

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70. Can management personnel recognize the monetary benefit of Healthcare quality?

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71. What tools and technologies are needed for a custom Healthcare quality project?

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72. Who defines the rules in relation to any given issue?

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73. Do you recognize Healthcare quality achievements?

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74. Why the need?

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75. What information do users need?

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76. How do you identify the kinds of information that you will need?

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77. How does it fit into your organizational needs and tasks?

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78. What is the problem and/or vulnerability?

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79. What prevents you from making the changes you know will make you a more effective Healthcare quality leader?

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80. Is the quality assurance team identified?

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81. What are the stakeholder objectives to be achieved with Healthcare quality?

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82. Do you need different information or graphics?

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83. Who needs budgets?

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84. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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85. When a Healthcare quality manager recognizes a problem, what options are available?

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86. Will a response program recognize when a crisis occurs and provide some level of response?

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87. Who needs to know about Healthcare quality?

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88. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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89. How are training requirements identified?

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90. Have you identified your Healthcare quality key performance indicators?

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91. How do you take a forward-looking perspective in identifying Healthcare quality research related to market response and models?

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92. What vendors make products that address the Healthcare quality needs?

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93. What are the clients issues and concerns?

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94. Does Healthcare quality create potential expectations in other areas that need to be recognized and considered?

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95. Do you need to avoid or amend any Healthcare quality activities?

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96. What are your needs in relation to Healthcare quality skills, labor, equipment, and markets?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Healthcare quality Index at the beginning of the Self-Assessment.