Читать книгу Health Service Executive A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the record-keeping requirements of Health Service Executive activities?
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2. What is a worst-case scenario for losses?
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3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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4. Does the scope remain the same?
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5. Are resources adequate for the scope?
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6. How does the Health Service Executive manager ensure against scope creep?
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7. Have all of the relationships been defined properly?
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8. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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9. Who is gathering information?
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10. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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11. Are different versions of process maps needed to account for the different types of inputs?
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12. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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13. How do you hand over Health Service Executive context?
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14. What are the compelling stakeholder reasons for embarking on Health Service Executive?
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15. How would you define the culture at your organization, how susceptible is it to Health Service Executive changes?
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16. What is the definition of Health Service Executive excellence?
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17. What is in the scope and what is not in scope?
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18. Will acquisitions, joint ventures, or partnerships be required to fill gaps in capabilities?
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19. What are the rough order estimates on cost savings/opportunities that Health Service Executive brings?
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20. When is the estimated completion date?
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21. Is there a critical path to deliver Health Service Executive results?
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22. Are diagnostics available when required and do match peaks in demand?
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23. Do you all define Health Service Executive in the same way?
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24. How often are the team meetings?
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25. Has a high-level ‘as is’ process map been completed, verified and validated?
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26. Have specific policy objectives been defined?
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27. Will team members regularly document their Health Service Executive work?
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28. What system do you use for gathering Health Service Executive information?
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29. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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30. Is the work to date meeting requirements?
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31. What are (control) requirements for Health Service Executive Information?
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32. Have the customer needs been translated into specific, measurable requirements? How?
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33. What gets examined?
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34. When is/was the Health Service Executive start date?
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35. The political context: who holds power?
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36. How do you manage changes in Health Service Executive requirements?
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37. Has the Health Service Executive work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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38. Does the team have regular meetings?
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39. What knowledge or experience is required?
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40. Where can you gather more information?
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41. What are the Health Service Executive use cases?
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42. What sources do you use to gather information for a Health Service Executive study?
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43. Is there a Health Service Executive management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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44. Is special Health Service Executive user knowledge required?
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45. Are audit criteria, scope, frequency and methods defined?
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46. What sort of initial information to gather?
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47. Are there different segments of customers?
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48. What customer feedback methods were used to solicit their input?
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49. What defines best in class?
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50. What baselines are required to be defined and managed?
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51. What information should you gather?
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52. Will a Health Service Executive production readiness review be required?
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53. How and when will the baselines be defined?
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54. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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55. Has your scope been defined?
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56. How do you think the partners involved in Health Service Executive would have defined success?
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57. How do you gather the stories?
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58. Why are you doing Health Service Executive and what is the scope?
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59. How do you gather requirements?
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60. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Service Executive results are met?
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61. What is out of scope?
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62. Are required metrics defined, what are they?
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63. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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64. Has everyone on the team, including the team leaders, been properly trained?
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65. How are consistent Health Service Executive definitions important?
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66. Who is gathering Health Service Executive information?
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67. What is the scope of Health Service Executive?
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68. Are approval levels defined for contracts and supplements to contracts?
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69. How do you manage scope?
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70. Are roles and responsibilities formally defined?
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71. Is Health Service Executive required?
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72. Who are the Health Service Executive improvement team members, including Management Leads and Coaches?
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73. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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74. How do you manage unclear Health Service Executive requirements?
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75. If substitutes have been appointed, have they been briefed on the Health Service Executive goals and received regular communications as to the progress to date?
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76. Is full participation by members in regularly held team meetings guaranteed?
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77. In what way can you redefine the criteria of choice clients have in your category in your favor?
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78. Has/have the customer(s) been identified?
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79. Will team members perform Health Service Executive work when assigned and in a timely fashion?
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80. Are customer(s) identified and segmented according to their different needs and requirements?
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81. Are all requirements met?
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82. Has the direction changed at all during the course of Health Service Executive? If so, when did it change and why?
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83. Are there any constraints known that bear on the ability to perform Health Service Executive work? How is the team addressing them?
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84. What is the scope of the Health Service Executive effort?
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85. Is scope creep really all bad news?
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86. What scope do you want your strategy to cover?
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87. How did the Health Service Executive manager receive input to the development of a Health Service Executive improvement plan and the estimated completion dates/times of each activity?
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88. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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89. How do you keep key subject matter experts in the loop?
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90. Who approved the Health Service Executive scope?
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91. What scope to assess?
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92. What happens if Health Service Executive’s scope changes?
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93. What would be the goal or target for a Health Service Executive’s improvement team?
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94. What Health Service Executive requirements should be gathered?
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95. What are the dynamics of the communication plan?
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96. When are meeting minutes sent out? Who is on the distribution list?
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97. Is there a clear Health Service Executive case definition?
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98. Who defines (or who defined) the rules and roles?
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99. How is the team tracking and documenting its work?
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100. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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101. What is the scope of the Health Service Executive work?
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102. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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103. Has a team charter been developed and communicated?
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104. What constraints exist that might impact the team?
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105. What are the tasks and definitions?
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106. What is out-of-scope initially?
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107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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108. Has a project plan, Gantt chart, or similar been developed/completed?
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109. What Health Service Executive services do you require?
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110. How have you defined all Health Service Executive requirements first?
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111. What is the worst case scenario?
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112. What key stakeholder process output measure(s) does Health Service Executive leverage and how?
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113. Is it clearly defined in and to your organization what you do?
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114. How will the Health Service Executive team and the group measure complete success of Health Service Executive?
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115. Is Health Service Executive linked to key stakeholder goals and objectives?
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116. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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117. Is the team equipped with available and reliable resources?
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118. Is Health Service Executive currently on schedule according to the plan?
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119. What is in scope?
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120. Do you have organizational privacy requirements?
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121. Are the Health Service Executive requirements testable?
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122. How can the value of Health Service Executive be defined?
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123. Are task requirements clearly defined?
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124. Scope of sensitive information?
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125. Is the Health Service Executive scope manageable?
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126. Are the Health Service Executive requirements complete?
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127. What are the requirements for audit information?
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128. What is the definition of success?
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129. How was the ‘as is’ process map developed, reviewed, verified and validated?
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130. What critical content must be communicated – who, what, when, where, and how?
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131. How would you define Health Service Executive leadership?
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132. Is there any additional Health Service Executive definition of success?
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133. What intelligence can you gather?
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134. Is the Health Service Executive scope complete and appropriately sized?
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135. How do you build the right business case?
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136. What was the context?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health Service Executive Index at the beginning of the Self-Assessment.
