Читать книгу Self Service Store A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Self Service Store

Scorecard Example12

Self Service Store

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:90

CRITERION #7: SUSTAIN:103

Self Service Store and Managing Projects, Criteria for Project Managers:127

1.0 Initiating Process Group: Self Service Store128

1.1 Project Charter: Self Service Store130

1.2 Stakeholder Register: Self Service Store132

1.3 Stakeholder Analysis Matrix: Self Service Store133

2.0 Planning Process Group: Self Service Store135

2.1 Project Management Plan: Self Service Store137

2.2 Scope Management Plan: Self Service Store139

2.3 Requirements Management Plan: Self Service Store142

2.4 Requirements Documentation: Self Service Store144

2.5 Requirements Traceability Matrix: Self Service Store146

2.6 Project Scope Statement: Self Service Store148

2.7 Assumption and Constraint Log: Self Service Store150

2.8 Work Breakdown Structure: Self Service Store152

2.9 WBS Dictionary: Self Service Store154

2.10 Schedule Management Plan: Self Service Store157

2.11 Activity List: Self Service Store159

2.12 Activity Attributes: Self Service Store161

2.13 Milestone List: Self Service Store163

2.14 Network Diagram: Self Service Store165

2.15 Activity Resource Requirements: Self Service Store167

2.16 Resource Breakdown Structure: Self Service Store169

2.17 Activity Duration Estimates: Self Service Store171

2.18 Duration Estimating Worksheet: Self Service Store173

2.19 Project Schedule: Self Service Store175

2.20 Cost Management Plan: Self Service Store177

2.21 Activity Cost Estimates: Self Service Store179

2.22 Cost Estimating Worksheet: Self Service Store181

2.23 Cost Baseline: Self Service Store183

2.24 Quality Management Plan: Self Service Store185

2.25 Quality Metrics: Self Service Store187

2.26 Process Improvement Plan: Self Service Store189

2.27 Responsibility Assignment Matrix: Self Service Store191

2.28 Roles and Responsibilities: Self Service Store193

2.29 Human Resource Management Plan: Self Service Store195

2.30 Communications Management Plan: Self Service Store197

2.31 Risk Management Plan: Self Service Store199

2.32 Risk Register: Self Service Store201

2.33 Probability and Impact Assessment: Self Service Store203

2.34 Probability and Impact Matrix: Self Service Store205

2.35 Risk Data Sheet: Self Service Store207

2.36 Procurement Management Plan: Self Service Store209

2.37 Source Selection Criteria: Self Service Store211

2.38 Stakeholder Management Plan: Self Service Store213

2.39 Change Management Plan: Self Service Store215

3.0 Executing Process Group: Self Service Store217

3.1 Team Member Status Report: Self Service Store219

3.2 Change Request: Self Service Store221

3.3 Change Log: Self Service Store223

3.4 Decision Log: Self Service Store225

3.5 Quality Audit: Self Service Store227

3.6 Team Directory: Self Service Store230

3.7 Team Operating Agreement: Self Service Store232

3.8 Team Performance Assessment: Self Service Store234

3.9 Team Member Performance Assessment: Self Service Store236

3.10 Issue Log: Self Service Store238

4.0 Monitoring and Controlling Process Group: Self Service Store240

4.1 Project Performance Report: Self Service Store242

4.2 Variance Analysis: Self Service Store244

4.3 Earned Value Status: Self Service Store246

4.4 Risk Audit: Self Service Store248

4.5 Contractor Status Report: Self Service Store250

4.6 Formal Acceptance: Self Service Store252

5.0 Closing Process Group: Self Service Store254

5.1 Procurement Audit: Self Service Store256

5.2 Contract Close-Out: Self Service Store259

5.3 Project or Phase Close-Out: Self Service Store261

5.4 Lessons Learned: Self Service Store263

Index265