Читать книгу Self Service Store A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Who needs what information?
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2. Why the need?
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3. How do you recognize an objection?
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4. How can auditing be a preventative security measure?
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5. Who should resolve the Self service store issues?
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6. What are your needs in relation to Self service store skills, labor, equipment, and markets?
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7. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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8. How are you going to measure success?
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9. Do you need to avoid or amend any Self service store activities?
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10. When a Self service store manager recognizes a problem, what options are available?
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11. What creative shifts do you need to take?
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12. What extra resources will you need?
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13. What are the clients issues and concerns?
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14. How do you identify subcontractor relationships?
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15. Who are your key stakeholders who need to sign off?
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16. Do you have/need 24-hour access to key personnel?
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17. Do you recognize Self service store achievements?
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18. To what extent does each concerned units management team recognize Self service store as an effective investment?
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19. What are the expected benefits of Self service store to the stakeholder?
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20. Are there recognized Self service store problems?
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21. Are controls defined to recognize and contain problems?
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22. Can management personnel recognize the monetary benefit of Self service store?
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23. Will Self service store deliverables need to be tested and, if so, by whom?
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24. What else needs to be measured?
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25. What do employees need in the short term?
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26. Does Self service store create potential expectations in other areas that need to be recognized and considered?
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27. Where is training needed?
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28. Are problem definition and motivation clearly presented?
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29. Are there any revenue recognition issues?
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30. What do you need to start doing?
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31. What resources or support might you need?
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32. How do you recognize an Self service store objection?
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33. For your Self service store project, identify and describe the business environment, is there more than one layer to the business environment?
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34. Did you miss any major Self service store issues?
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35. Do you need different information or graphics?
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36. What does Self service store success mean to the stakeholders?
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37. What would happen if Self service store weren’t done?
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38. What should be considered when identifying available resources, constraints, and deadlines?
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39. Which information does the Self service store business case need to include?
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40. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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41. Are there Self service store problems defined?
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42. Who defines the rules in relation to any given issue?
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43. What situation(s) led to this Self service store Self Assessment?
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44. Why is this needed?
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45. What Self service store capabilities do you need?
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46. As a sponsor, customer or management, how important is it to meet goals, objectives?
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47. Who needs budgets?
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48. What is the problem or issue?
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49. Who needs to know about Self service store?
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50. Who needs to know?
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51. What are the timeframes required to resolve each of the issues/problems?
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52. What problems are you facing and how do you consider Self service store will circumvent those obstacles?
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53. What are the Self service store resources needed?
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54. Will a response program recognize when a crisis occurs and provide some level of response?
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55. How do you assess your Self service store workforce capability and capacity needs, including skills, competencies, and staffing levels?
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56. Do you know what you need to know about Self service store?
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57. What Self service store problem should be solved?
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58. Would you recognize a threat from the inside?
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59. Does the problem have ethical dimensions?
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60. What information do users need?
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61. What vendors make products that address the Self service store needs?
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62. How are the Self service store’s objectives aligned to the group’s overall stakeholder strategy?
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63. How are training requirements identified?
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64. What is the Self service store problem definition? What do you need to resolve?
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65. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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66. What training and capacity building actions are needed to implement proposed reforms?
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67. Is it needed?
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68. What prevents you from making the changes you know will make you a more effective Self service store leader?
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69. How do you take a forward-looking perspective in identifying Self service store research related to market response and models?
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70. What are the stakeholder objectives to be achieved with Self service store?
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71. Have you identified your Self service store key performance indicators?
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72. What is the recognized need?
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73. To what extent would your organization benefit from being recognized as a award recipient?
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74. Where do you need to exercise leadership?
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75. Are employees recognized for desired behaviors?
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76. Which needs are not included or involved?
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77. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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78. What activities does the governance board need to consider?
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79. How do you identify the kinds of information that you will need?
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80. What is the problem and/or vulnerability?
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81. How much are sponsors, customers, partners, stakeholders involved in Self service store? In other words, what are the risks, if Self service store does not deliver successfully?
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82. What is the smallest subset of the problem you can usefully solve?
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83. Is the quality assurance team identified?
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84. Consider your own Self service store project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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85. How does it fit into your organizational needs and tasks?
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86. What needs to stay?
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87. Whom do you really need or want to serve?
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88. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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89. Which issues are too important to ignore?
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90. What Self service store coordination do you need?
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91. How many trainings, in total, are needed?
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92. Who else hopes to benefit from it?
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93. Are there any specific expectations or concerns about the Self service store team, Self service store itself?
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94. Is the need for organizational change recognized?
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95. Does your organization need more Self service store education?
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96. Are losses recognized in a timely manner?
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97. What is the extent or complexity of the Self service store problem?
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98. Are there regulatory / compliance issues?
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99. What needs to be done?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service store Index at the beginning of the Self-Assessment.
