Читать книгу Customer Media A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are there recognized Customer media problems?
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2. Who needs to know?
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3. Are employees recognized for desired behaviors?
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4. Are there any revenue recognition issues?
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5. What is the recognized need?
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6. How can auditing be a preventative security measure?
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7. What prevents you from making the changes you know will make you a more effective Customer media leader?
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8. Is the need for organizational change recognized?
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9. Think about the people you identified for your Customer media project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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10. Which needs are not included or involved?
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11. How do you identify the kinds of information that you will need?
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12. What is the problem or issue?
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13. Which issues are too important to ignore?
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14. What Customer media coordination do you need?
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15. What are the expected benefits of Customer media to the stakeholder?
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16. How do you identify subcontractor relationships?
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17. What is the smallest subset of the problem you can usefully solve?
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18. How much are sponsors, customers, partners, stakeholders involved in Customer media? In other words, what are the risks, if Customer media does not deliver successfully?
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19. Are there regulatory / compliance issues?
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20. What is the problem and/or vulnerability?
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21. How are the Customer media’s objectives aligned to the group’s overall stakeholder strategy?
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22. How does it fit into your organizational needs and tasks?
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23. Are there any specific expectations or concerns about the Customer media team, Customer media itself?
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24. Who are your key stakeholders who need to sign off?
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25. Will Customer media deliverables need to be tested and, if so, by whom?
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26. Do you recognize Customer media achievements?
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27. Are controls defined to recognize and contain problems?
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28. What are the clients issues and concerns?
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29. How do you assess your Customer media workforce capability and capacity needs, including skills, competencies, and staffing levels?
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30. Who needs budgets?
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31. Who else hopes to benefit from it?
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32. How are training requirements identified?
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33. Do you know what you need to know about Customer media?
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34. Do you need to avoid or amend any Customer media activities?
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35. Whom do you really need or want to serve?
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36. Consider your own Customer media project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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37. How many trainings, in total, are needed?
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38. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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39. Are problem definition and motivation clearly presented?
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40. When a Customer media manager recognizes a problem, what options are available?
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41. Who should resolve the Customer media issues?
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42. What else needs to be measured?
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43. What are the stakeholder objectives to be achieved with Customer media?
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44. What would happen if Customer media weren’t done?
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45. Will new equipment/products be required to facilitate Customer media delivery, for example is new software needed?
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46. What situation(s) led to this Customer media Self Assessment?
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47. Where do you need to exercise leadership?
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48. What should be considered when identifying available resources, constraints, and deadlines?
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49. What are your needs in relation to Customer media skills, labor, equipment, and markets?
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50. Does Customer media create potential expectations in other areas that need to be recognized and considered?
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51. What Customer media capabilities do you need?
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52. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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53. Have you identified your Customer media key performance indicators?
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54. What are the minority interests and what amount of minority interests can be recognized?
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55. What do employees need in the short term?
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56. What information do users need?
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57. What is the Customer media problem definition? What do you need to resolve?
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58. Do you have/need 24-hour access to key personnel?
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59. Would you recognize a threat from the inside?
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60. What does Customer media success mean to the stakeholders?
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61. Is it needed?
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62. Do you need different information or graphics?
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63. Who needs what information?
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64. How are you going to measure success?
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65. Where is training needed?
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66. What problems are you facing and how do you consider Customer media will circumvent those obstacles?
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67. What vendors make products that address the Customer media needs?
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68. As a sponsor, customer or management, how important is it to meet goals, objectives?
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69. What creative shifts do you need to take?
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70. Is the quality assurance team identified?
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71. How do you recognize an Customer media objection?
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72. For your Customer media project, identify and describe the business environment, is there more than one layer to the business environment?
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73. What extra resources will you need?
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74. Why is this needed?
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75. What are the Customer media resources needed?
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76. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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77. To what extent does each concerned units management team recognize Customer media as an effective investment?
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78. What training and capacity building actions are needed to implement proposed reforms?
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79. What is the extent or complexity of the Customer media problem?
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80. Who defines the rules in relation to any given issue?
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81. Does your organization need more Customer media education?
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82. Why the need?
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83. What activities does the governance board need to consider?
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84. What needs to be done?
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85. What needs to stay?
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86. What tools and technologies are needed for a custom Customer media project?
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87. Are losses recognized in a timely manner?
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88. What Customer media problem should be solved?
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89. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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90. Will a response program recognize when a crisis occurs and provide some level of response?
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91. What are the timeframes required to resolve each of the issues/problems?
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92. What do you need to start doing?
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93. Did you miss any major Customer media issues?
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94. To what extent would your organization benefit from being recognized as a award recipient?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer media Index at the beginning of the Self-Assessment.
