Читать книгу Systems Assurance A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are (control) requirements for Systems assurance Information?
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2. How do you manage changes in Systems assurance requirements?
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3. What baselines are required to be defined and managed?
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4. How do you build the right business case?
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5. How would you define the culture at your organization, how susceptible is it to Systems assurance changes?
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6. What are the dynamics of the communication plan?
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7. How is the team tracking and documenting its work?
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8. Are there any constraints known that bear on the ability to perform Systems assurance work? How is the team addressing them?
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9. How do you keep key subject matter experts in the loop?
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10. How does the Systems assurance manager ensure against scope creep?
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11. Is there a clear Systems assurance case definition?
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12. What Systems assurance services do you require?
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13. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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14. Who defines (or who defined) the rules and roles?
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15. Will team members regularly document their Systems assurance work?
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16. Has/have the customer(s) been identified?
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17. Do you all define Systems assurance in the same way?
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18. How can the value of Systems assurance be defined?
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19. Are there different segments of customers?
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20. What constraints exist that might impact the team?
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21. Are improvement team members fully trained on Systems assurance?
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22. Is the team sponsored by a champion or stakeholder leader?
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23. Is special Systems assurance user knowledge required?
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24. How would you define Systems assurance leadership?
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25. If substitutes have been appointed, have they been briefed on the Systems assurance goals and received regular communications as to the progress to date?
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26. How and when will the baselines be defined?
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27. Is Systems assurance required?
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28. When is the estimated completion date?
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29. Is the scope of Systems assurance defined?
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30. Are audit criteria, scope, frequency and methods defined?
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31. Are required metrics defined, what are they?
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32. What is in scope?
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33. How will variation in the actual durations of each activity be dealt with to ensure that the expected Systems assurance results are met?
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34. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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35. Are the Systems assurance requirements testable?
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36. How are consistent Systems assurance definitions important?
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37. What scope to assess?
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38. What intelligence can you gather?
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39. Are customer(s) identified and segmented according to their different needs and requirements?
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40. What are the requirements for audit information?
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41. Are the Systems assurance requirements complete?
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42. What scope do you want your strategy to cover?
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43. Are resources adequate for the scope?
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44. Who are the Systems assurance improvement team members, including Management Leads and Coaches?
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45. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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46. Is scope creep really all bad news?
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47. What was the context?
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48. What is the scope of Systems assurance?
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49. What is the scope?
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50. The political context: who holds power?
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51. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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52. Who is gathering information?
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53. Does the scope remain the same?
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54. Is full participation by members in regularly held team meetings guaranteed?
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55. What happens if Systems assurance’s scope changes?
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56. Who approved the Systems assurance scope?
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57. What information do you gather?
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58. Will team members perform Systems assurance work when assigned and in a timely fashion?
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59. What is in the scope and what is not in scope?
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60. How often are the team meetings?
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61. How do you hand over Systems assurance context?
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62. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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63. When is/was the Systems assurance start date?
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64. Will a Systems assurance production readiness review be required?
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65. What key stakeholder process output measure(s) does Systems assurance leverage and how?
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66. Is it clearly defined in and to your organization what you do?
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67. What is the definition of Systems assurance excellence?
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68. Do you have a Systems assurance success story or case study ready to tell and share?
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69. How do you gather Systems assurance requirements?
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70. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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71. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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72. Is Systems assurance linked to key stakeholder goals and objectives?
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73. How do you manage scope?
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74. Is there a critical path to deliver Systems assurance results?
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75. Are task requirements clearly defined?
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76. Who is gathering Systems assurance information?
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77. Has the direction changed at all during the course of Systems assurance? If so, when did it change and why?
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78. What information should you gather?
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79. What are the tasks and definitions?
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80. Where can you gather more information?
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81. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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82. Are stakeholder processes mapped?
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83. Are different versions of process maps needed to account for the different types of inputs?
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84. How will the Systems assurance team and the group measure complete success of Systems assurance?
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85. What are the Systems assurance tasks and definitions?
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86. Have all basic functions of Systems assurance been defined?
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87. How do you gather the stories?
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88. Is the team equipped with available and reliable resources?
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89. What gets examined?
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90. How did the Systems assurance manager receive input to the development of a Systems assurance improvement plan and the estimated completion dates/times of each activity?
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91. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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92. Are team charters developed?
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93. Is the Systems assurance scope complete and appropriately sized?
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94. How do you catch Systems assurance definition inconsistencies?
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95. How do you think the partners involved in Systems assurance would have defined success?
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96. Have specific policy objectives been defined?
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97. Is the Systems assurance scope manageable?
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98. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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99. Does the team have regular meetings?
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100. Has the Systems assurance work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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101. Is there a Systems assurance management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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102. Has a team charter been developed and communicated?
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103. What critical content must be communicated – who, what, when, where, and how?
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104. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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105. How do you manage unclear Systems assurance requirements?
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106. Are accountability and ownership for Systems assurance clearly defined?
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107. Are all requirements met?
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108. Has a high-level ‘as is’ process map been completed, verified and validated?
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109. What is the worst case scenario?
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110. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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111. Do you have organizational privacy requirements?
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112. How have you defined all Systems assurance requirements first?
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113. Is there any additional Systems assurance definition of success?
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114. Is the work to date meeting requirements?
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115. When are meeting minutes sent out? Who is on the distribution list?
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116. What Systems assurance requirements should be gathered?
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117. Has a Systems assurance requirement not been met?
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118. What is a worst-case scenario for losses?
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119. How was the ‘as is’ process map developed, reviewed, verified and validated?
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120. What would be the goal or target for a Systems assurance’s improvement team?
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121. What is the definition of success?
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122. What are the compelling stakeholder reasons for embarking on Systems assurance?
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123. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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124. What is the context?
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125. What defines best in class?
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126. Has your scope been defined?
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127. In what way can you redefine the criteria of choice clients have in your category in your favor?
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128. Are roles and responsibilities formally defined?
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129. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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130. What customer feedback methods were used to solicit their input?
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131. Is Systems assurance currently on schedule according to the plan?
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132. Are approval levels defined for contracts and supplements to contracts?
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133. What sort of initial information to gather?
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134. Have the customer needs been translated into specific, measurable requirements? How?
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135. What is out of scope?
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136. Scope of sensitive information?
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137. What is the scope of the Systems assurance effort?
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138. Has everyone on the team, including the team leaders, been properly trained?
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139. Has a project plan, Gantt chart, or similar been developed/completed?
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140. What is the scope of the Systems assurance work?
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141. What are the rough order estimates on cost savings/opportunities that Systems assurance brings?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Systems assurance Index at the beginning of the Self-Assessment.
