Читать книгу Financial Inclusion A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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2. How will variation in the actual durations of each activity be dealt with to ensure that the expected Financial inclusion results are met?
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3. What constraints exist that might impact the team?
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4. Do you all define Financial inclusion in the same way?
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5. Is Financial inclusion linked to key stakeholder goals and objectives?
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6. Will a Financial inclusion production readiness review be required?
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7. What intelligence can you gather?
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8. Has a Financial inclusion requirement not been met?
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9. Are improvement team members fully trained on Financial inclusion?
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10. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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11. Are the Financial inclusion requirements testable?
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12. How did the Financial inclusion manager receive input to the development of a Financial inclusion improvement plan and the estimated completion dates/times of each activity?
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13. What Financial inclusion services do you require?
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14. How would you define Financial inclusion leadership?
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15. What sort of initial information to gather?
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16. Is the work to date meeting requirements?
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17. How can the value of Financial inclusion be defined?
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18. The political context: who holds power?
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19. Is the Financial inclusion scope complete and appropriately sized?
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20. Is Financial inclusion currently on schedule according to the plan?
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21. What is the scope of the Financial inclusion effort?
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22. Are accountability and ownership for Financial inclusion clearly defined?
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23. Is full participation by members in regularly held team meetings guaranteed?
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24. What is a worst-case scenario for losses?
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25. Are required metrics defined, what are they?
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26. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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27. How are consistent Financial inclusion definitions important?
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28. What is out-of-scope initially?
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29. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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30. Are different versions of process maps needed to account for the different types of inputs?
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31. Does the scope remain the same?
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32. Are approval levels defined for contracts and supplements to contracts?
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33. What happens if Financial inclusion’s scope changes?
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34. What knowledge or experience is required?
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35. What defines best in class?
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36. How is the team tracking and documenting its work?
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37. Who is gathering information?
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38. Is there a clear Financial inclusion case definition?
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39. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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40. How do you manage unclear Financial inclusion requirements?
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41. Is there a Financial inclusion management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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42. How and when will the baselines be defined?
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43. What is the context?
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44. Will team members perform Financial inclusion work when assigned and in a timely fashion?
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45. How do you gather Financial inclusion requirements?
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46. Is the team equipped with available and reliable resources?
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47. What Financial inclusion requirements should be gathered?
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48. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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49. How do you gather requirements?
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50. Who approved the Financial inclusion scope?
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51. What are the dynamics of the communication plan?
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52. Has your scope been defined?
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53. Is the Financial inclusion scope manageable?
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54. What scope do you want your strategy to cover?
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55. Who is gathering Financial inclusion information?
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56. What is in the scope and what is not in scope?
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57. Is there any additional Financial inclusion definition of success?
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58. Are roles and responsibilities formally defined?
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59. What information do you gather?
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60. What was the context?
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61. How do you gather the stories?
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62. Are the Financial inclusion requirements complete?
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63. Are there any constraints known that bear on the ability to perform Financial inclusion work? How is the team addressing them?
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64. Do you have organizational privacy requirements?
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65. How do you keep key subject matter experts in the loop?
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66. Will team members regularly document their Financial inclusion work?
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67. Has a team charter been developed and communicated?
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68. Is the scope of Financial inclusion defined?
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69. What are the record-keeping requirements of Financial inclusion activities?
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70. Where can you gather more information?
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71. Has the Financial inclusion work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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72. Who are the Financial inclusion improvement team members, including Management Leads and Coaches?
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73. Has the direction changed at all during the course of Financial inclusion? If so, when did it change and why?
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74. When is the estimated completion date?
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75. Has/have the customer(s) been identified?
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76. What are the compelling stakeholder reasons for embarking on Financial inclusion?
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77. How was the ‘as is’ process map developed, reviewed, verified and validated?
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78. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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79. Have specific policy objectives been defined?
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80. How often are the team meetings?
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81. How would you define the culture at your organization, how susceptible is it to Financial inclusion changes?
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82. What are the requirements for audit information?
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83. How do you manage changes in Financial inclusion requirements?
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84. Is scope creep really all bad news?
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85. What are the tasks and definitions?
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86. Is it clearly defined in and to your organization what you do?
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87. Scope of sensitive information?
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88. Are there different segments of customers?
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89. What is the scope of Financial inclusion?
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90. How does the Financial inclusion manager ensure against scope creep?
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91. What baselines are required to be defined and managed?
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92. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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93. What is in scope?
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94. Has a high-level ‘as is’ process map been completed, verified and validated?
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95. What is the scope of the Financial inclusion work?
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96. Has a project plan, Gantt chart, or similar been developed/completed?
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97. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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98. Are audit criteria, scope, frequency and methods defined?
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99. What are the core elements of the Financial inclusion business case?
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100. What is out of scope?
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101. Does the team have regular meetings?
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102. Are customer(s) identified and segmented according to their different needs and requirements?
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103. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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104. How have you defined all Financial inclusion requirements first?
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105. Are task requirements clearly defined?
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106. What sources do you use to gather information for a Financial inclusion study?
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107. What is the definition of success?
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108. What key stakeholder process output measure(s) does Financial inclusion leverage and how?
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109. How do you manage scope?
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110. Who defines (or who defined) the rules and roles?
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111. How do you build the right business case?
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112. What are the Financial inclusion use cases?
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113. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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114. What are the Financial inclusion tasks and definitions?
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115. What is the scope?
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116. What would be the goal or target for a Financial inclusion’s improvement team?
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117. How do you think the partners involved in Financial inclusion would have defined success?
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118. When are meeting minutes sent out? Who is on the distribution list?
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119. What are the rough order estimates on cost savings/opportunities that Financial inclusion brings?
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120. Have all basic functions of Financial inclusion been defined?
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121. When is/was the Financial inclusion start date?
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122. What are (control) requirements for Financial inclusion Information?
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123. Have the customer needs been translated into specific, measurable requirements? How?
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124. Do you have a Financial inclusion success story or case study ready to tell and share?
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125. What critical content must be communicated – who, what, when, where, and how?
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126. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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127. How will the Financial inclusion team and the group measure complete success of Financial inclusion?
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128. What gets examined?
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129. Is there a critical path to deliver Financial inclusion results?
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130. Has everyone on the team, including the team leaders, been properly trained?
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131. If substitutes have been appointed, have they been briefed on the Financial inclusion goals and received regular communications as to the progress to date?
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132. Why are you doing Financial inclusion and what is the scope?
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133. Is special Financial inclusion user knowledge required?
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134. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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135. What customer feedback methods were used to solicit their input?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Financial inclusion Index at the beginning of the Self-Assessment.
