Читать книгу Business Communications Operations Management A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6
ОглавлениеTable of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Business Communications Operations Management
Scorecard Example13
Business Communications Operations Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:46
CRITERION #4: ANALYZE:62
CRITERION #5: IMPROVE:79
CRITERION #6: CONTROL:97
CRITERION #7: SUSTAIN:110
Business Communications Operations Management and Managing Projects, Criteria for Project Managers:136
1.0 Initiating Process Group: Business Communications Operations Management137
1.1 Project Charter: Business Communications Operations Management140
1.2 Stakeholder Register: Business Communications Operations Management142
1.3 Stakeholder Analysis Matrix: Business Communications Operations Management143
2.0 Planning Process Group: Business Communications Operations Management145
2.1 Project Management Plan: Business Communications Operations Management148
2.2 Scope Management Plan: Business Communications Operations Management150
2.3 Requirements Management Plan: Business Communications Operations Management153
2.4 Requirements Documentation: Business Communications Operations Management155
2.5 Requirements Traceability Matrix: Business Communications Operations Management157
2.6 Project Scope Statement: Business Communications Operations Management159
2.7 Assumption and Constraint Log: Business Communications Operations Management162
2.8 Work Breakdown Structure: Business Communications Operations Management164
2.9 WBS Dictionary: Business Communications Operations Management166
2.10 Schedule Management Plan: Business Communications Operations Management169
2.11 Activity List: Business Communications Operations Management171
2.12 Activity Attributes: Business Communications Operations Management173
2.13 Milestone List: Business Communications Operations Management175
2.14 Network Diagram: Business Communications Operations Management177
2.15 Activity Resource Requirements: Business Communications Operations Management179
2.16 Resource Breakdown Structure: Business Communications Operations Management181
2.17 Activity Duration Estimates: Business Communications Operations Management183
2.18 Duration Estimating Worksheet: Business Communications Operations Management185
2.19 Project Schedule: Business Communications Operations Management187
2.20 Cost Management Plan: Business Communications Operations Management189
2.21 Activity Cost Estimates: Business Communications Operations Management191
2.22 Cost Estimating Worksheet: Business Communications Operations Management193
2.23 Cost Baseline: Business Communications Operations Management195
2.24 Quality Management Plan: Business Communications Operations Management197
2.25 Quality Metrics: Business Communications Operations Management199
2.26 Process Improvement Plan: Business Communications Operations Management201
2.27 Responsibility Assignment Matrix: Business Communications Operations Management203
2.28 Roles and Responsibilities: Business Communications Operations Management205
2.29 Human Resource Management Plan: Business Communications Operations Management208
2.30 Communications Management Plan: Business Communications Operations Management210
2.31 Risk Management Plan: Business Communications Operations Management212
2.32 Risk Register: Business Communications Operations Management214
2.33 Probability and Impact Assessment: Business Communications Operations Management216
2.34 Probability and Impact Matrix: Business Communications Operations Management218
2.35 Risk Data Sheet: Business Communications Operations Management220
2.36 Procurement Management Plan: Business Communications Operations Management222
2.37 Source Selection Criteria: Business Communications Operations Management224
2.38 Stakeholder Management Plan: Business Communications Operations Management226
2.39 Change Management Plan: Business Communications Operations Management228
3.0 Executing Process Group: Business Communications Operations Management230
3.1 Team Member Status Report: Business Communications Operations Management232
3.2 Change Request: Business Communications Operations Management234
3.3 Change Log: Business Communications Operations Management236
3.4 Decision Log: Business Communications Operations Management238
3.5 Quality Audit: Business Communications Operations Management240
3.6 Team Directory: Business Communications Operations Management243
3.7 Team Operating Agreement: Business Communications Operations Management245
3.8 Team Performance Assessment: Business Communications Operations Management247
3.9 Team Member Performance Assessment: Business Communications Operations Management249
3.10 Issue Log: Business Communications Operations Management251
4.0 Monitoring and Controlling Process Group: Business Communications Operations Management253
4.1 Project Performance Report: Business Communications Operations Management255
4.2 Variance Analysis: Business Communications Operations Management257
4.3 Earned Value Status: Business Communications Operations Management259
4.4 Risk Audit: Business Communications Operations Management261
4.5 Contractor Status Report: Business Communications Operations Management263
4.6 Formal Acceptance: Business Communications Operations Management265
5.0 Closing Process Group: Business Communications Operations Management267
5.1 Procurement Audit: Business Communications Operations Management269
5.2 Contract Close-Out: Business Communications Operations Management272
5.3 Project or Phase Close-Out: Business Communications Operations Management274
5.4 Lessons Learned: Business Communications Operations Management276
Index278
